Mamoun's Falafel — Restaurant in Hoboken

Every time I go in there the men in the kitchen doesn't wear gloves I told the one girl that works there with the curly hair she starts with a (K) I'm not good with names I told her all about it and she made sure they put there gloves on another thing the guy in the kitchen with the long hair is very rude. The girl with the curly hair is the only one I see that works checks on the customers make sure everything is good and the customers are happy. Also one day I went in there I had a problem with the to guys that works in the morning the boss nephew and the other guy that works in the morning he's Columbia or Spanish they play around pay the customers no mind there taking order's as they take the orders there on the phone texting or playing a game that's really rude the girl with the curly hair always pays mind I walked in and I witness her always working without being told to that same day it was a Friday morning she was upstairs in the front going back and fourth taking the customers orders getting the food calling out the numbers running to the phone she is really a hard working young lady the too guys in the front and the one in the kitchen they really need to let them go its making the company look bad I ask extra sauce on my sandwiches they don't put it because there very busy fooling around alot and most of them are my age being like to year olds I also said i will pay for 1 extra if its that serious the Colombian guy has a really bad mouth and attitude then jokes with the men in the kitchen or the boss nephew they stay there and make fun of us Indians or Chinese people they are very rude when I come in I ask for the girl with the curly hair to take my order sometimes she's already on cashier so I don't have to ask for her I'm food always comes out right when she takes my order when she isn't there I don't order my food you can put her bye herself in the store on a busy day and she will get it all done on her own with no help. They need to do something with the men in there because talking to them isn't going to change I'm sorry I had to really write this...

Hands down the best chain falafel place! I’ve been to their original location and a few other locations in different states and they have all been delicious. I am actually surprised at how consistent their quality is across states. Now, I am confident I can trust them for a solid falafel or shawarma when the cravings hit.

The shawarma plater with both rice and salad ($1 extra but totally worth it) is an explosion of flavor. The meat is tender, salty, smokey, and all around flavorful. The rice soaks up all the flavor from the meat and is a little spiced itself. The salad adds freshness and crunchiness to the mix. There are also pickled vegetables in the platter to bring a brightness and sourness to cut some of the saltiness. The platter also comes with a piece of pita which makes it more than enough food for one person.

We also ordered a side of fries and oh my goodness are the fries good. They are on the salty side but they are perfectly crispy on the outside and fluffy on the inside. They are seasoned with some kind of batter that allows them to be flavorful enough on its own without ketchup or dip (though the garlic dip that comes with the fries is heavenly). It’s super garlicky (but not in a bad way), smooth, and has a consistency similar to hummus. It taste great on the fries and also very good with the pita.

We also ordered a side of falafel which comes with 4 pieces of falafel. The falafel is crispy on the outside and not dry at all inside. It is perfectly moist and very very flavorful. If you like falafel, you must try the ones here!

The establishment itself has plenty of tables and a gender...

Worst Delivery service and Rude customer service. Would never call for delivery and would rather pay toll to go to new york city location. Hoboken location has the worst delivery service in the area and most rude customer service. This is not the first time they screw up on my delivery order. I always ask for hot sauce on side with my order and I did the same thing this time. When I did not find that in my food I called them up and guy started blaming me that you did not ask for it. I said how do you know and he said its not on receipt. (like receipt has recording of conversation between me and the guy who took order - and he assumes its not on the receipt that means their guy can not make mistake). He just says sorry I got you next time. I was like what? How the hell I am going to eat this food without the hot sauce? I like their flafel mainly because of the hot sauce. Any one can make pita and salad and cheak pea balls. Last time when they screwed up they send the guy back with sauce. This time he was rude and arrogant and said I can not send some one just for the sauce. I believe hoboken guys are becoming more and more arrogant because of the mamoun's brand name and they dont care about customer service. They just think people will come because of the name and hell with the customer service. I have rarely experienced this kind of rude customer...