Taco Bell — Restaurant in Hot Springs

It is a small local Taco Bell/KFC combo location that rarely has outstanding quality food but it's familiar and comfortable in that national chain fast food kind of way. Usually the customer service is, at least tolerable but last night we encountered a grumpy, snarls, smart mouthed and generally rude medium young girl who refused every friendly gesture I offered in a short and curt diminishing manner, argued with my passenger, made serious with my meal and frankly, refused to correct the issue at hand and offered no apology or, actually, not even the absolute least any good employee would be smart enough to offer simply having been raised in something superior to a barn by mice and piglets... Not even a smile offered due to the most basic of socially acceptable norms or basic manners. Her slamming the drive through window because my passenger dared to ask that she receive the beverage that was in the price of her somewhat tired and in need of being replaced with freshly prepared chicken meal, in spite of having ordered a large bucket of chicken and several side items and having a 20 to 30 minute drive home to dine with our hungry house guests as the food that I tried to consider acceptable was rapidly becoming cold,greasy and rubbery. We were told, as well, that in no uncertain terms could the mashed potatoes be exchanged with macaroni and cheese. I'm so disappointed and discouraged that with our society and communities already under the stress and anxiety that has been a constant anxiety for all Americans and topped off with the insult and I insanity of the White House Administration and the indescribably humiliating and unacceptably tantrum rooted misbehavior and horrific words and deeds of our 'president' in residence for 69 more days, I guess I really am an old relic of a gullible fool because I was trying to offer simple kindness and respect to someone that I realized has been working throughout the pandemic and although exhausted has begun to realize that as a nation we're not close to resolving the contagion issue and it is quite obviously getting much worse and the bad news of isolation and home confinement are going to be mandatory because too many of my fellow Americans simply didn't want to cooperate in the easiest task discovered that offered any protection, masks & hand washing, because it was humiliating or damaged their fragile shallow egos to make the simple gesture of wearing a mask and, to date, continue to complain about their freedom being accosted and absolutely in denial regarding the fact that simple masks protect others AND oneself from what has morphed into a truly terrifying attack and threatens our survival and quality of life should we survive. I don't understand how I can feel so deeply for my neighbors, family, friends and members of my community as well as internationally and yet, so many have become unkind, inconsiderate, essentially the worst of oneself and unwilling to even attempt a brief moment of attempting empathy, compassion or one spread of the love and generosity of heart which I, personally, believe we are all born with because we are creatures of love, hope, belief and a genuine care for others and ourselves. We're interested to have hearts and to care about more than what we seemingly care about, only what we can get from others. I have felt every imaginable emotion since isolation became such an uninspirational and rage filled reactionary public issue that shocks the international communities into near speechless horror except when mocking, laughing, ridiculing disbelief and disgust replacing contempt and deserved ridicule and humiliation with a side of judgment on our history of arrogance and belief that we are superior and entitled. I have recently discovered as I sincerely worked on honest and intimately truthful and painful realities regarding my own personal biases and unrealized prejudices and how I can become more self-aware & willing to be open to growth, change, improve myself and how I respect & treat others. We have a rare chance...

Edit: After a month of refusing to service this location, I relented and took an order. In fact, I've taken 3 orders this week, and I am happy to say that it's night and day- people say hi almost immediately, and the food has been ready. If this continues I will edit to 5 stars.

Came to pick up a Doordash, as usual not a person greeted, acknowledged, or even looked at me. Until a man with a bank deposit bag came in from outside and and asked if I had been helped. I told him I had not, and that I was DD and who I was there for. FOUR OTHER employees throughout the total 12 minutes I was there, in between serving other people who had come in after me, asked the same thing.

And it is this way, though not this blatantly incompetent, every time I am here.

They didn't even acknowledge or help the teenage girl who was returning an application. I told her that this was a prime example of how not to work, and not to be like them. And then told her Magic Springs was hiring for games. This TB doesn't need to train her in their bad, unprofessional,...

My kids had a free taco/burrito reward from school,they clearly state 1 PER CUSTOMER PER VISIT! There were six of them each had their own reward however some rude woman named BILLY claimed we were only allowed to use 1 for the visit even though it clearly said 1 per customer so she preceeded to make each one come in separately then her and the 2 other employees were running their mouth saying we better take them to another location. Everyone's attitude was deplorable the hateful rude obnoxious attitudes because kids wanted to use the rewards is disgusting! The gentleman with the long dreads was extremely polite respectful and professional he was the only one! Then because of the attitudes the food they made was trash and just thrown in a bag completely emptied into the bag! Whoever owns this store should really look into BILLY and the rest of the unprofessional people they have! Maybe pay attention to these reviews and do better. From the looks of other reviews I am not the only one who won't be...