Pressed Juicery — Restaurant in Houston

If I could give 0 stars I would.. truly the worst customer service experience I’ve ever encountered anywhere.

I placed my pick up order on Sunday, Sept. 18 at 7:38pm (being mindful that you close at 8pm) but when proceeding to check out it said my pickup order would be ready “Same day at 7:45pm”. I live down the street so headed there immediately arriving at 7:43pm just to find out the doors were locked. The girl peeked her head out of the back door and motioned with her hands that they were closed not giving me any opportunity to show my phone screen that I had a pickup order before she quickly ran back to clean. While I stood there waiting another group of ladies came to get drinks and then another car pulled up to pickup their order as well.

Today, Monday (Sept. 19) I get there at 5pm to pick up my order and it’s the same worker. She doesn’t have it prepared and proceeds to ask me what I got as she can’t find it at first. I still don’t say anything as I’m pretty understanding and try to give people the benefit of the doubt but at this point it’s ridiculous. She then informs me that they ran out of Wellness shot (maybe you wouldn’t have been out if you prepared my order yesterday but okay fine) so I choose another and now I get home to discover she gave me a Relax shot instead of the Energy shot that my original order was supposed to have.

First time buying juices and trying a detox but never coming back here after all this mess. I was going to let it go but now to find out that my order is wrong on top of...

Placed an order online, got an email that the order was ready, went to pick up the order about 45 minutes later. The store was locked and no one was inside. I waited for about 15 minutes when a guy walked up to unlock the door. I started to follow him in and he rudely said, “You can’t come in yet, we’re not open.” I told him I thought they opened at 9:00 like the sign on the door states. He said they were supposed to but the girl who was supposed to work got in a car accident. He said he couldn’t see me inside until he went in, opened the store, and counted the cash drawer. I had already paid online and my order was “ready for pick up” an hour before, and I didn’t have time to wait as I was on my lunch break. I ended up having to call corporate to get a refund. In a city full of great juice bars they are going to need better customer service if they plan on making it. I’ll go back to Earthcraft...

walked in and asked for the 6 for $30 deal. the guy with blonde highlights checked me out and i asked why the total was so much he said it was taxes and fees. when i walked out i checked the receipt and was charged $35 for 6 juices. i walked back in and he said only certain juices are included in that deal. i said “i wish you would’ve explained that to me” he said “oh” i then asked which juices were included in the deal and he said to check the website. i pulled up the app and checked the menu and he wasn’t able to help me find out which juices were included. he just said “idk” and was dismissive. i wish they trained their employees better at this location so that i could shop comfortably and had the correct information. any other juicery is super informative...