The Chocolate Crocodile — Restaurant in Huntsville

I just recently moved to AL from MD, so I hadn’t had any experiences with chocolate shops in the area but I wanted to support a small local owned business instead of purchasing from a larger company online. My mistake. My mom loves chocolate and Mothers Day was coming up, I usually get her Sees Candies chocolates for most holidays, it’s her favorite, but like I said I tried something new and wanted to support a local business. After looking online and asking around town it seemed that Chocolate Crocodile was really the only store within 60 miles to purchase gourmet handmade chocolates. It’s about a hour and a half away from my house but I figured if the chocolate turned out to be quality and made my mom happy it was worth it. It was not. I spent over 60 dollars on what amounted to less than a pound and a half of chocolate, I’ve always thought Sees Candies to be a little pricey but always worth it, and you can get a 2lb box of assorted chocolates from them for about 40$. The girl assisting me was obviously new and gave me the wrong information and prices on just about everything I inquired about so from what the worker told me I thought I was going to be spending about 30$ on what I ordered and it ended up being double that. Wasn’t happy about that but I had already driven out and the poor girl helping me was overwhelmed, I just really hoped the chocolates would be worth it and be a hit with my mom. I told the girl that it was a gift for my mom on Mother’s Day and if she could make it look “nice” and have everything put into boxes I would appreciate it. After about 10 minutes she handed me a large bag tied up with everything inside it, I left, and drove the hour and a half back home. Rookie mistake. Should have checked the contents before I left the shop. The majority of the chocolates were thrown into a bag sloppily with no thought or care put into it only 6 truffles were in a small box. I was super upset but tried to make the best of it, organizing them as best as I could. Next day I gave my mom the chocolates and apologized for the sloppy presentation, but what was worse was the actual quality of the chocolates! I mean truly, I’m not the type of person who usually take the time to rant like this or write reviews but I spent almost 70$ for some Russel Stovers level chocolates, they tasted CHEAP, I don’t know how else to describe them, I was so let down. So after 3 hours round trip and all that money for a box of subpar chocolates later I was and am still so disappointed over the whole experience and will not be making this mistake again. I urge everyone to look somewhere else if wanting to buy “gourmet” chocolates, again Sees Candies has NEVER disappointed. Worth paying 10$ in shipping or whatever if...

My boyfriend brought me to this chocolatier as a fun treat because I’m a chocolate lover and I’m visiting Huntsville. I walked in super excited and gave the cashier a bright smile & friendly hello. She literally stared at me as if I was kidding, then gave me a return greeting so condescending that I almost left. Thinking she might warm up, I pressed on. She stood like a sentinel behind the register while I browsed and look even more irritated when more customers came in. After we PAID for chocolate, I asked a few more questions and she answered me like I was stupid. I was FUMING by the time we left. I’ve talked about the experience all the way back to Tennessee and I’ll be telling everyone I know because the experience was unbelievable. She is working in an air conditioned store front on a beautiful sunny day doing a very low pressured job. I’ve done retail, food service, management, etc. there’s no excuse for such a hateful attitude. My boyfriend is from Huntsville so we’ll be there very often and I need to find a different chocolatier. 2 stars because the chocolate was delicious. The cashier name on the receipt is Christina but I didn’t look at a name tag to see...

I have been shopping here at the Huntsville store for the past 5 years, and absolutely love the apples etc. Yesterday between 6 and 7 I purchased nearly $60 worth of apples and covered strawberries. Looked over while employee was getting my strawberries and seen he was doing so bare handed with no gloves. When he brought strawberries to me to checkout I asked him to replace the six he got with six more due to he wasn’t wearing gloves. Rolled his eyes, and walked over there. I will not be eating the strawberries I purchased still because I seen him go out of sight turned around with my strawberries that were already in the box opened, and looked to be that he was doing something to them. I felt very uncomfortable and displeased at the cleanliness and professionalism. Also, asked him to slice both apples to find out once I get home there not even sliced half way. For the price of what we purchased I believe customer cleanliness and service should be of higher quality. Very disappointed. (Young man wearing glasses on the date of 11-15-19 between 6 and 7...