Starbucks — Restaurant in Hutchinson

When searching for the little pick me up, Starbucks is my place to go. I live on that stuff and I'm probably picking up a mobile order 3-4 times a week. I have been a consistent customer for some time to the point where many of the employees knew me by name & new my orders before looking at my mobile tickets. Now, there's not as many familiar faces which is understandable & not the issue by any means. Today I went in to pick up my mobile order as I do often. They were pretty busy so I waited a moment before going to the counter & requesting some cream cheese for my bagel. The worker immediately seemed frustrated and annoyed by my request. She told me for future reference that the cream cheese was extra so I needed to be sure and ring it up in the app. I've never been told that, or have had this confrontation. She said I cannot expect them to just give me cream cheese for my bagel because I need to pay for it. I was really thrown off by this as again, this has never been a issue or conflict within my many times picking up and being a customer. I understand mornings are crazy, but this employee made it a scene and made me feel very uncomfortable. I apologized and offered to pay the difference which she denied and had other employees come over as well. I ran into another customer later today who just happened to also be in the establishment this morning, a complete stranger. This person brought up the incident to me and continue to express how mad that employee seemed to be. I love coffee as much as the next person, especially being a regular somewhere. Just highly disappointed in the customer service and how those are treated, whether you go in daily, weekly, or monthly. This interaction was completely...

The incompetence at this location is unreal. It's not rocket science. I can't wrap my brain around the fact that ordering a salted caramel frapp with extra caramel and the employee repeating my order back came out with chocolate or mocha drizzle as you say. Since when has a salted CARAMEL frapp had chocolate. Ok you didn't have salted caramel, yet you knew it could be replaced with toffee nut however it has chocolate also???? No it has no chocolate at all once again a salted CARAMEL or toffee nut replacement. An because of your lack there of I got a caramel frapp on top of an attitude because your coworker couldn't take my right order yet once again repeated my order back and sure took my money for what I ordered. Lord please help...

Who posts a review of Starbucks?! But I had to because of the amazing service I ALWAYS receive at this location. This morning I was especially well taken care of by Gwen. People in the know about Starbucks are aware that a new campaign has been launched nationwide for employees to go out of their way to engage with customers and make them feel welcome, like it was at the beginning of Starbucks’ growth. Well, this location already worked like that before the initiative was begun, and Gwen actually meant her acts of hospitality. They really care here - about their customers, and I believe about each other. I could go many places to work when I am in Hutch, but I always come here. Great work Gwen and...