I go here all the time, this is my local caseys, but from now on I'll be driving a little further. I came in today at around 1215 pm on 3-25-24, and the lady at the deli counter was leaned down with her head on the counter writing in a notebook. I stood there for about 3 minutes waiting for her to notice or finish, I don't work here and I don't know how important what she was doing was, so I didn't interrupt. She finally looked up and instead of a how are you, or can I help you, she said you could have said hi or can I get help. I'm sorry, but when your job includes guest relations, then it's not my job to ask you to help me, thats why you are the one behind the counter. I even said something like, "so its my fault you didn't help me", and a lady loading up lettuce for the deli bar even smiled and nodded her head. I am in here just about twice a week every week, and I hate that I was treated like that, but when my pizza orders and gas purchases go to someone's pay, I can spend elsewhere to someone that can...
Read moreWe were at the Napanee St, Elkhart location this morning at around 9:30 AM, and they were not busy at all. We went to get coffee & they were out of regular coffee & 1/2 & 1/2. We went to the food counter and when no one noticed us we asked politely for assistance. We asked the older lady working the counter to make us a sandwich, and she gave us the most disgusted look (there is no other way to describe it). She then went behind the wall to talk to the younger lady that was working the counter who came to see what we wanted. She told us that it would be 6 minute wait for a sandwich. We said no thanks & told her about the other lady's attitude. We then went to cash out & my husband told the cashier that they were out of regular coffee and 1/2 & 1/2, her reply was...ya, I haven't gotten over to make it. She hadn't been waiting on anyone the whole time we were there. We ended up with 1 coffee and headed for...
Read moreOrdered 2 breakfast pizzas to be delivered to my workplace for an employee breakfast. The pizzas arrived earlier than the estimated time which was great. They were hot and fresh and definitely good. The taste was the only reason I wasn't able to give a full 5 star review. The cheese was excessive which some people may love but it made it so the eggs and meats were overpowered. It was like it not only had the cheese on top but also maybe the ingredients were mixed with a melted cheese...just a little too much. Great...
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