Graeter's Ice Cream — Restaurant in Indiana

Their ice cream is alright, but I just had an unpleasant experience with an employee. We're in the middle of a pandemic, so everyone is going through the drive-through as we can't go inside. They asked me to pull forward to wait for my order. When the emplyee brought out my order, she rudely states "Next time, you just need to pull up to the sidewalk." (My window was maybe 2 feet past where the sidewalk ended, so she has to step into the curb I stead of the sidewalk. I literally had pulled forward because the lady behind me tried to pull past and looked like she was having trouble getting around me.) I explained to the employee and she says (rudely) "They have plenty of room." She then turns and walks away. So rude! Customer service is more important than the quality of food at any restaurant in my opinion. I won't...

My partner and I have been coming here for ten years. Today we went and ordered the same thing we always do. This time it led to confusion that was figured out in less than a minute long conversation with the woman who took our order. Upon bringing us our shakes a second woman came along, whom I assume was a manager or shift lead, to tell us how to order next time so "YOU don't confuse people" as if being confused for thirty seconds is the worst thing they have to deal with in a customer facing job. It was rude and unnecessary over a pineapple milkshake. If we do return to Graeter's it definitely will not be...

I went to the Charlestown Rd Graeter's in the rain on 4-7-2013 for the Buy 1 Get 1 Free Sundae deal they have any day in April that it is raining. Well, it's April and it's raining. The girl at the drive thru said that it can't just be sprinkling it has to be raining hard. Oh wow! When the ground is soaked and you can stick your hand out the window and be rained on, it's raining. That is FALSE ADVERTISING!! They are going to lose a lot more from me not going there anymore than they would have to just give me a $6 sundae...