Helen's Pizza — Restaurant in Jersey City

So on my last visit, we had a little incident. Out of loyalty, I'm not gonna drop a star. Why? Because my family has been eating here since 1969 and this was only ONE incident out of 52 years. But, I am gonna say what happened to make you future patrons more aware to pay attention to the prices when they're ringing you up.

Long story short, girl at the register tried to over charge me THEN argued with me about why she was over charging me by claiming:

1. The Menu was old (lie)
2. It was higher because of the tax (lie)
3. An extra credit card charge (lie)

One of her Coworkers came over and helped her out on the register. He rang me up correctly. So I'm guessing the girl is new? The owner came over to check what was going on and I told him straight out she was trying to over charge me. He apologized. She, however, did not apologize. She tried to argue with me when she was the one who made the error. Then, she started talking about me in Spanish to her coworker as if I didn't understand her.

So! Be mindful of the prices when you order because you may be overcharged, which personally I don't think is okay.

Did I mention my family has been eating at Helen's since 1969? 52 years!

I'm happy to say Helen's is still serving delicious food. Seems Italian, but the family is Greek! Highly recommend trying the other items on their menu! Their pizza can be hit or miss at times, but I definitely recommend exploring the rest of the menu! Pizza is good, but you gotta try the other items as well!

The food...still delicious! 52 years in my family and they're still consistent! A staple pizzeria in the heart of JC. I'm glad they're still around :) I will always hit up Helen's...

If i could give this place a 0 star i would . The pizza is amazing , but the employees are disrespectful as hell . My friends and i decided to stop by to have some pizza and catch up . Everything was going great until we noticed one of the employees staring at us .. we didn’t think anything of it until 5 minutes pass by and we still notice him staring . It made us very uncomfortable so my friend decided to ask him what his problem was in spanish being that he didn’t speak english and he apologized for his behavior and promised not to continue looking . Two minutes later we still see him staring at us so i personally went up to him and asked him what the issue was . A woman came up to us an accused us of harassing the gentlemen and we kept trying to explain to the woman what actually had happened and she chose to ignore her . Then she proceeded to talk to my friend in spanish which ended up escalating . When we walked outside there was a gentlemen who told us that he would stomp on us . Once again , the food is great , however the customer service is horrible . The gentlemen who took our order was great and i wish i could’ve caught his name , but everyone else were very rude . We had a terrible experience at Helen’s Pizza and don’t plan on returning , the worker had us feeling very...

⚠️ DRAMATIC REVIEW — BEWARE ⚠️ Helen’s in Downtown Jersey City, you owe me an apology… and dry cleaning.

I ordered shrimp Parmesan, garlic bread, and a Sprite. After fighting with the system just to place my order — sitting in my car on the phone trying to get it through — I finally thought I’d have a decent lunch. I thought.

The delivery guy shows up on a bicycle (okay cool), but refuses to bring the food inside, even after I TIPPED him WELL. I go outside to get it, come back in, sit down, open the soda… and then disaster strikes.

The Sprite explodes like a shaken-up firecracker. Soda EVERYWHERE. My clothes — soaked. My food — drenched. My phone — sticky. My mood? Unrecoverable.

Mind you — I’m at WORK. Wearing wet clothes. Sticky in 100° weather. Smelling like a combo of shrimp parm and Sprite. And now I’m cleaning up a mess instead of enjoying lunch.

I called the store to explain and all they had to offer me was a whopping $2.65. Not a new meal. Not even a refund. Not even an “I’m sorry.”

I threw the food in the garbage and honestly… that’s where the experience belongs.

0 stars. Helen’s, do better. Because...