McDonald's — Restaurant in Jersey City

FOLLOW UP: Received a call from and had great conversation with the Area Mgr for the location. Stated they intend to place an intercom and also post the store hours on the window. Unexpected and appreciated.

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1st time visiting the location. Went to walk up order window and rang the bell. Got no answer for almost 10 minutes and began to think the store was closed. I adjusted my position and saw a guy apparently serving the drive-thru. He got the attention of an AA girl who came around the corner looking annoyed and seemingly reluctant to put her phone down. I'm almost certain she wasn't doing a thing back there. She got on a rude soapbox that I should be aware that I have to wait because of the short staff and not letting me get a word in. Instead of being apologetic, pleasant, she was snappy and rude. Unnecessarily so because I wasn't upset. That being the case I didn't now trust her not spitting in my food and I declined to order and drove to Wendy's instead.

Great idea on the walk-up window. Bad execution on the cust service.

My suggestions Retrain your staff in basic customer service or rehire better people Put a speaker on the window - Staff should acknowledge the walk-up bell just like the drive thru and ask customers to wait Making a window to the right so that both cust and staff can also visually acknowledge each other Display your walk-up hours Turn down the...

I cannot believe I’m writing a review about McDonalds, but if I’m being completely honest, it’s so worth it. I have been going to this McDonalds for over the past 2 years and I consistently have such a positive experience.

I’m compelled to say this is THE BEST McDonalds I have been to in my life. The service is always kind, I always get the impression that the employees are happy with their work. They are fast and efficient and clearly the system they have in place to ensure everyone is getting their needs met in a timely manner is working and working well.

The other thing that continuously blows my mind is that the food served at this location ALWAYS is fresh and tastes AMAZING. I feel like with most McDonald’s 6/10 times the food is decent. Not here. 10/10 times. I can say with confidence I have never been disappointed or felt lacking when I order from here.

Probably the most important aspect of this McDonald’s- their McFlurry machine is always working. This alone would be grounds for a 5 star review because if you have been to basically any other McDonald’s, you know the chances are low for the machine to be working.

It’s shocking and surprising what a consistently great experience I have at this McDonald’s, especially since it’s the Holland tunnel location! Whatever is happening here should be the standard across the...

Literally the worst customer service I've gotten. Walked up to order and they said they weren't taking orders from the front that I would have to walk through the drive through. Then after waiting in the drive through for half an hour while cars in front of me just gave up and left. I stood their not to be answered as I talked to the mic for another 10 minutes. Then I walked to the first window where you pay and asked the attendant if I could order here and she said no that I'll have to order at the walk in and I said politely after already being frustrated at wasting 45 minutes that "I was directed by an employee to walk through the drive through because the walk in was closed" she said oh sorry the where wrong I can't serve you here. So I proceeded back to the front for them to tell me to walk through the drive through again.

Don't tell people to walk through the drive through if you are not going to serve them.

Put a closed sign if you are not taken orders at the walk in.

If a customer is ready to place their order and you are not ready tell them something. Don't have them talking to a mic with no response.

Have employee's give consistent...