Burger King — Restaurant in Jersey City

Rating: 0/5 Location: Burger King – Jersey City (Entrance of Holland Tunnel)

Absolutely appalling experience. While I was placing a mobile order from the parking lot before heading into New York, my pregnant wife went inside to use the restroom. As she entered, a young child politely held the door open for her. Suddenly, a female staff member—an African American woman—ran from behind the counter and aggressively told my wife she couldn't use the bathroom unless she made a purchase.

My wife calmly explained that we were placing an order. Instead of showing understanding, the staff member refused to listen, dismissing the situation entirely. When my wife pointed out she was pregnant, the worker callously responded, "I don't care." Then, without provocation, she accused my wife of being racist.

Let me be clear: my wife is not Caucasian—she is brown—and even if she were, that would not justify this kind of treatment. Her appearance shouldn’t trigger anyone’s assumptions. This encounter was offensive, unprofessional, and completely unacceptable.

We are disgusted by the behavior at this location. No one—especially a pregnant woman—should be treated this way. I will continue to report this issue and leave reviews until we receive a formal apology from...

This location is the worst! This is supposed to be a 24 hour location but at 5am they’re closed. Sat in the drive thru no one came to tell me until I pulled around to the window (this had happened on numerous occasions). Went through the drive thru late night and ordered 2 (8) pc of the firery spicy nuggets which are my favorite, which I really had a taste for and desired. Got home and I had (2) orders of regular nuggets. Week later went through the drive thru for breakfast and ordered 2 for 5 breakfast sandwiches and specifically asked for ham, egg croissant. When I got to work I had 1 ham, egg and 1 sausage, egg croissant. I don’t like BK sausage it makes me sick. So I only ended up with one croissant sandwich. Trying to get through to the district manager is a nightmare, something has got to change about this location especially being high traffic near the holland tunnel. Who wants to get home or work and not have the correct order and if it’s late and the inside is closed...

Whoever the manager is for this BK or at this time has a nasty attitude, make sure your employees send the right order out when we get delivery from the app! Then for us to keep calling to get in contact with ya about a wrong order and not picking up. Then for you to say Burger King “ain’t all that, just get the refund” when we go to get our order in person. Maybe the manager needs to get another job if it ain’t all that. People pay for delivery and are working at a factory where the only fast food restaurant around for us is Burger King. The manager needs to be better. The fact that you’re telling us your franchise ain’t all that is losing customers for the company and I would fire you if you were my manger at any of my locations. That’s why you have this comment looking bad, as if being around the rats ain’t enough at...