Burger King — Restaurant in Jonesborough

I literally ordered through the app for the 2 piece mini chicken wraps, chessy tots & the cotton candy freeze! To be honest the only thing that was good was the cheesy tots & there were 4 of them in the bag literally. I found a mini chicken bone in my mini tender! It was the first in a very long time and the absolute last time I'll visit South Roan Street. I literally sat in the drive thru line and ordered through the app that how long I was sitting there. Then it took the staff 10 mins for the order to come through on their screen when I sat there long enough to order and pay for my food waiting for the order to come up on their screen inside. I had already paid for it with my card or I would've told them to forget it and cancelled the order. I finally get the order to where they can see it the food was good until I found the chicken bone in the last few bites of the first mini tender. The cotton candy freeze was nasty and I'll never go back first they never can to the 2nd window to give me my receipt after I had sat there another 10 mins waiting on someone then as I pull off to the 1st window since I'm assuming they have my receipt and food they tried to give me someone else's order.. Then the young man giving me my good literally handed me one thing at a time when I kept telling him what else was left to my order! This whole store needs new workers or new trainers and management! Y'all lost a valued and loyal customer who are there almost everytime I was on that side of...

The food was excellent, I would give the impossible burger 5 stars. The person that took my order at the drive thru was exceptional.

The pick up window person was a whole different experience. I drove off without my drinks so I pulled around to go in and get them. No big deal to me. As I approached the counter an employee asked the pick up window person if “the impossible burger order” was gone, to which I answered they're my drinks I didn't get any. The pick up window person said to me “you drove off too fast!” as she set the drinks on the counter in front of me. Then in a louder stern voice she said to me again that I shouldn't have drove off!!! I acknowledged her by saying uh ha as I turned to walk away. In a louder demeaning tone she kept saying uh ha!!!!, uh ha!!!!

I never blamed anything on this woman, I had no problem with the fact that I drove off without my drinks. I am upset that this woman assumed that I was blaming her because I didn't get my drinks and then she badgers me for acknowledging that I drove off too fast!!

I don't understand why this woman assumed that I was angry and blaming her for not giving me my drinks and she had no right to angrily mock me in front of a store...

I went through the drive thru at around 2PM on 3/15. The woman who took my order and payment at the first window was nice. However, at the second window, the young blonde woman was rude at best. She did not greet me (I understand this is fast food, but at the bare minimum, surely you say hello). She asked me if I had a drink... because she didn't know(?). Then when she gave me my bag of food, she immediately walked away to go talk to her coworkers. My order was missing dipping sauces, and it took a good while to get anyone to respond to me trying to get their attention through the open window. When she returned to the window, and I told her I was missing my sauces, she just turned around, grabbed the sauces, and didn't say a word... no sorry, acknowledgment, or anything. They also didn't put any napkins in my bag but at that point I didn't dare ask for any additional assistance, and when I got home (~2 min down the road) my fries and jalapeno bites were cold and stale (the cheese in the bites was solid), and my burger was lukewarm at best. I've been here quite a few times over the years, and this is the worst...