ROMA | Bistro on the Wharf — Restaurant in Juneau

I don’t usually write reviews but my goodness I need to do people a service….

My stomach is bubbling as I type this. Poor service aside, I get it that a single bartender and waitress may have difficulty running a restaurant alone and I’m sympathetic on the matter.

Let’s just get to the food….My partner ordered a sad caprese salad for $12 with mealy tomatoes and a quarter of a sprig of basil. I ordered a half roma salad to start and the chicken manicotti as my meal. Everything came out at once which I found odd. The salad didn’t have artichokes as advertised but whatever and it was mostly mushrooms and balsamic. As for the chicken manicotti…..whatever you do if you choose to go here after this review….dont get this meal. First and foremost, the chicken appeared to be canned and was sitting on top of the manicotti. I ate half the meal because I was hungry but oh my gosh I regret that. Tummy isn’t feeling too good. I guess I should have seen the $15 price next to a pasta dish with chicken and understood that it was going to be bottom of the barrel type ingredients. A huge reason my partner and I went here was because our favorite restaurant in Juneau was closed for an event (boca). I had eaten at Roma about 4 years ago and remember a tortellini dish that was amazing. They changed hands/chefs since and I’ve been wanting to try it. At this point, Roma has the facade of a nice restaurant but is your average small town crappy low grade Italian hole in the wall pizzeria. Can’t believe I just paid for canned chicken at a restaurant. If you want cheap Italian food with sub par...

We are traveling and wanted a taste of home so were excited to find an Italian food option. The restaurant was quiet, maybe one third full. Waitress seated us then took our drink order. She had no energy, no greeting, no welcome. We made a very simple joke meant to ease tension and got an annoyed eye roll. My wife commented that she seemed like she didn't want to be there. We got our drinks and ordered. We indicated we would like to finish off the meal with a Port (sometimes this helps to give advance notice).

Our food arrived, and the best I can say is it was as ordered. Nothing special, nothing bad. We live in a very heavy Italian area and are Italian ourselves so perhaps were a little hard to please. We ate our whole meal and only saw the waitress once. Eventually I flagged her down to ask for the Port but instead got asked if we were ready for our check. She went to get it before I could hand her my card. She comes back to the table and I handed her my card and was met again with the eye roll. We paid and left.

This waitress is missing opportunities to make you money. We could and would have ordered rounds of drinks and desserts. We were never sold or even pitched. It...

Really disappointed in the service that was given today, July 5, 2017. My friend and I ordered at around 7 o clock. We were sitting at the front, right close to the front desk, where the waitresses had to walk right by us to serve other people. We waited for over an hour, then we finally asked them what was going on with our food. They looked at us with blank faces to then reply, "oh we put in the computer, but it didn't get on the line." Which honestly meant nothing to me at first. They then proceeded to explain a little further and apologize very nonchalant, like this occurred regularly.

Anyway, we waited another 15 minutes to get our food, a total of 1hour 20 minutes to receive a pizza and a turkey sandwich. This slow service maybe should have been compensated with a discount or something free of charge, because typically that's what restaurants should do. When I asked the lady to give us some sort of a discount she laughed and took off a total of $7.

Definitely don't waste all of your time here. There are much better places to eat in...