Percheron Rooftop Bar — Restaurant in Kansas City

Read positive reviews of service, atmosphere, etc before going. The walk up bartender was amazing as well as the view. When ordering drinks was told you have to order food from table service, waited and waited for a server to stop by or simply notice us. Finally, we flagged her down and asked if table service was offered. Her response "Well, I mean, I guess we can if you need it." I asked her "What does that even mean? Are you waiting tables, can you take our order? The bartender told us only table service can take our food order." She then smiled and said 'Oh, okay, yeah, well, sure, I guess I can.' We ordered 2 drinks and an appetizer....the food came and went. NO drinks. I went to the bartender that was prepping for staff only. Saw our drinks sitting there. Offered to take them. Was responded to rudely. Sat back down, waited another 10 minutes, no drinks. Went to the other amazing bartender. Ordered our drinks. 5 minutes later, our drinks were brought by a different server, which I refused at that point. The 2 beers had been sitting for 45 minutes in the heat AND I had gotten our drinks in the meantime. Our server then came to ask why we refused drinks we had ordered. She did apologize for the wait, saying she would take the drinks off our tab,...

This is one of the best Rooftop views of our beautiful city,Kansas City! Lovely venue, and unfortunately some of the worst service we have ever had. We waited almost fifteen minutes for anyone to come over.Several waitresses kept telling us "you are not our table" it was very hot and we could have used a water. We had a very large group of Friends at several tables and nothing !! When our server finally came, he had an attitude and he brought our drinks that were half full and not worth the $13.00. The shrimp ceviche I ordered was delicious as were the other "snacks". The sad part was that the Music was incredible but because the service was so bad it somewhat ruined the evening. Our Server didn't come back so most of our group had to stand in a huge line at the bar and then had to run two tabs because they were separate. Another friend ordered a beer and the server dropped his can of beer and just picked it up and gave it to him.Very disappointing....The Percheron is lovely but the servers spend more time hanging out at the bar than serving their Customers. I review so many venues all over the United States and this one was by far the worst service we have ever...

This place is a complete disaster. I told my wife to grab a table while I ordered for both of us — because finding a seat was already a challenge in this jam-packed, poorly managed space. A couple of minutes later, she returned after being kicked out of the table by a waitress who claimed it was “reserved.” There was no sign, no plaque, no indication whatsoever. Just arrogance and attitude.

That was our first red flag — and it only got worse from there.

The entire place was overflowing, with wave after wave of people coming in and absolutely no available seating. It was more crowded than a subway at rush hour. They cram in far more guests than they can reasonably accommodate, making the entire experience chaotic and miserable.

And the food? Outrageously priced for laughably small portions. We didn’t even bother. After watching the circus unfold, we walked out — and never looked back.

If you’re thinking of coming here for a date night, brunch, or anything that resembles a peaceful outing, don’t. You’ll be ignored, stressed, and likely standing the whole time. Save your time, your money, and your sanity. This place is all hype and no...