Zales Outlet — Local services in Katy

Sent my ring to get dipped and have the bands soldered. Expressed my concern about it needing to be done correctly ( because last time zales lost my ring and tried to give me someone else’s ring) They promised it would be done correctly and I would have it in two weeks. The ring comes back and what a surprise my ring omg is messed up. The center ring is crooked and they only soldered a little piece. Of course I am not happy and I expressed my concerns to the manager. She agreed that it didn’t look good and told me that she would call the manager of the place they sent my ring and have them personally fix my ring and have it back ASAP. She called while I was in the store and said they would pick up my ring today and it Would be ready by Tuesday the latest. She also said she would call me to keep me updated. I never received any calls. I called Tuesday several times only to find out my ring would be there at night. The manager was not apologetic at all. Actually she acted like I was lucky that I was even getting it. I wish I my husband had never bought a ring at zales. There customer service as well as where they send the jewelry for repairs sucks. You would think that a well known jewelry store would want to take better care of their customers. I will never buy another piece of Jewelry from this place. Unfortunately my ring came from here and I have warranty so my ring will have to be serviced but I will never take it to the Katy mills...

Had the worst experience yesterday. Wife and I came in to do warranty work on a necklace I bought for her for mothers day, the associate that helped us, I think her name is Roselina or something like that said that the warranty doesn't cover the necklace and asked for the original receipt. Told her we didn't have the receipt, and she said she couldn't help us. I told her to look it up in the system, which she did after telling her several times. After she found the receipt, she still said there was nothing she could do. She said the warranty only covers the necklace if it was damaged. She said it wasn't damaged and it clearly looked damaged. It turned into a bi argument, so I asked the other associate Sam to help us. Sam made a call to the repair department, and the repair department said to send it in. Sam did a great job, but the other associate was unprofessional, rude, and obviously doesn't know her own store policy. I've been a long-time Zales customer and spent a lot of money here and never have been treated like this before. First time I've ever heard that I needed the original receipt. Every time I go to zales, they can always look it up on their system. She shouldn't be working as a sales associate if she is going to be unprofessional. I come from a retail background as well, and if she was my employee, I would definitely retrain her on policies and procedures and customer...

If I could put 0 stars I would!!! After having a HORRIBLE experience at Zales in willowbrook location we decided to go to this location so they can help me resize my wedding band. My husband and I took our wedding band a month before our wedding day. When we go pick up our rings I noticed that one of the diamonds was so messed up it looked fake and SUPER NOTICEABLE. The sales lady agreed with us that it was really noticeable and needs to be replaced. This was a week before our wedding, and had to bring it back after our wedding since it would not be ready on time. (You can notice the mess up on our wedding pictures as well!!) We return back and they offered to replace it, which we were very appreciative of. When it come to picking it up we are being charged for it! The rings have warranty on it and they kept saying it didn’t. We were never once told we would have to pay for their mistake! The manager told me to call corporate and didn’t help me. My husband called corporate and the person who answered was not helpful at all and simply said we need to go to the store and hung up on my husband! This has been the WORST experience ever when this should have been a very exciting moment for me. DO NOT SHOP AT ZALES ANY ZALES!!! We will NEVER be...