Our visit to Annabelle's was an unfortunate experience. After placing our food order following drinks, we waited for 35 minutes, and the food was still not ready. At the 45-minute mark, we had to request the order to be canceled as we had other commitments. We also wanted to speak with the manager about the delays, specifically with Corey's handling of the situation. Unfortunately, the manager refused to identify herself and was not understanding of the situation. Despite explaining the timeline and reasonable expectations for food preparation, her response was disrespectful, and she accused us of unreasonable demands. We simply wanted an apology for the inconvenience and the food taken off the bill.

Moreover, the delays affected not only our party but also two other families behind us, who also chose to leave due to the prolonged waiting times. The manager's conduct during this situation was unprofessional, as she yelled in the middle of the restaurant and made dismissive remarks, creating an uncomfortable atmosphere for everyone involved.

To avoid any similar issues, I would recommend caution when dealing with customer service complaints at this establishment, particularly with the manager who refused to identify herself during our encounter. I have included a photo as evidence of the incident. It's disheartening to see such behavior from someone in a managerial position. I suggest considering other dining options if you anticipate potential delays and desire a more respectful and enjoyable experience.