Annabelle's Famous Keg and Chowder House — Restaurant in Ketchikan

Our visit to Annabelle's was an unfortunate experience. After placing our food order following drinks, we waited for 35 minutes, and the food was still not ready. At the 45-minute mark, we had to request the order to be canceled as we had other commitments. We also wanted to speak with the manager about the delays, specifically with Corey's handling of the situation. Unfortunately, the manager refused to identify herself and was not understanding of the situation. Despite explaining the timeline and reasonable expectations for food preparation, her response was disrespectful, and she accused us of unreasonable demands. We simply wanted an apology for the inconvenience and the food taken off the bill.

Moreover, the delays affected not only our party but also two other families behind us, who also chose to leave due to the prolonged waiting times. The manager's conduct during this situation was unprofessional, as she yelled in the middle of the restaurant and made dismissive remarks, creating an uncomfortable atmosphere for everyone involved.

To avoid any similar issues, I would recommend caution when dealing with customer service complaints at this establishment, particularly with the manager who refused to identify herself during our encounter. I have included a photo as evidence of the incident. It's disheartening to see such behavior from someone in a managerial position. I suggest considering other dining options if you anticipate potential delays and desire a more respectful and...

As a chowder and seafood lover, I searched for a popular seafood restaurant in Ketchikan and dined as a group of 4 at this restaurant.

As a group we ordered, the Flight of Chowder, Wild Caught Halibut, Crab Wontons, and Alaskan Pub Style Halibut - The food was simply awful and can be best described as glorified (bad) bar food that is way overpriced.

The chowders tasted all the same, so don’t expect the Flight of Chowder to give you different taste profile (It’s just New England style chowder but very thick with flour).

The Wild Caught Halibut was dry and tasteless - Don’t expect fresh seafood here. The Crab Wontons - Don’t expect to taste any crab, but if you love cream cheese wrapped in wonton then you will love it.

The service was on par with the food quality - Disappointing. Lack of knowledge of their own menu and food. From the servers to the cooks couldn’t answer what the dressing they used in their coleslaw - Our server came back after talking with the cooks and confirmed no one in the kitchen knew what the dressing was but that the restaurant orders them in bottles.

The best part of dining at this restaurant were the fries with ketchup that came with the halibut.

I’m truly astonished by all the people that rated this restaurant so highly - It is misleading and is absolutely...

I got the 1LB of assorted Alaska king crab and it was absolutely terrible. The whole reason I went here was because I thought that I would get fresh crab since this is Alaska. You would think that the crab would be fresh and delicious. Wrong. I even asked the server before ordering this dish if the crab is fresh and she assured me that it came fresh the night before. Well that was definitely not true or the kitchen decided to pawn off the old crab on me. Either way I was highly disappointed. This dish comes to almost 100 dollars after tax. The crab should be fresh. This tasted like the frozen king crab that I could buy back home from the grocery store but even worse. So be aware before you decide to order the 1LB of king crab. It might be fresh for some but it was definitely the old frozen trash they served me. I’ve eaten here twice and was actually impressed with the cod and calm chowder but after being served old tasting previously frozen crab I had to write this review so that the next person who is looking for fresh Alaska king crab doesn’t make the same mistake I did and waste 100 dollars on garbage. You will seriously be disappointed. Order the clam chowder instead...