Wendy's — Restaurant in Lake Charles

I’m never usually one to complain or even LEAVE bad reviews. I literally had to figure out how to leave one for this. I pulled up after getting off of my 7-5 job per usual and started to order by drive thru. The girl taking my order had an accent but I could understand her so here’s how this went down

“Hi ma’am what would you like to order” “Hey, can I just get a number 3 with a small fry, no combo?” “ okay, number three , what’s your drink” “Uhh no thank you, I’ll just take the nuggets and fries. I’m good without a drink.” (This is the point I heard her audibly sigh in annoyance) “What sauce you want?” “Uhm..barbecue please.” (I guess she didn’t hear me or it cut off so she said it louder and a little aggressive) “MAAM…do you want sauce on them?” To which I said “….on the side…??” I was obviously a little confused ..but still being nice, I heard her say something and audibly sigh again and she got cut off by some lady that sounded pretty aggravated..

“MAAM…SHE is asking you WHAT SAUCE do you want”

To which I was like okay..jeez…no need to be so rude… But I didn’t say anything and just continued “…barbecue please” And she went “Okay and the drink” I said “No ma’am I just wanted the nuggets and a small fry”

To which she responded with another annoyed sigh and goes “Small fry Nuggets with barbecue and that’s it??” “Yes ma’am”

As I responded that time , I saw she hadn’t changed it on the screen as I was about to drive off and said “Wait…you put the fries on there right”

And I heard her literally sigh and go back and change it before she spoke again “. YES…We got the fry. Total is 8.90”

To which I said “okay..thank you.” And drove to the window… I got my food and paid and they said nothing to me as I said thank you…which I didn’t mind that part but just the way she spoke to me and acted all annoyed rubbed me the wrong way.

As I drove away, I opened my bag that they just handed me and everything was literally spilt over in the bag. If it was a rush thing that’s fine but there was only one person ordering behind me…

So it just seemed a bit rude and strange. Sorry to make this so long but I just don’t think I’ve ever talked to any of my customers at the vets office the way she did to me..especially since I made sure to be respectful all the way until the end. I just wanted my food bro..and y’all just like threw it around and yelled at me over the speaker. Not cool girl. Please treat the next person that gets confused a little nicer? I understand if you were having a rough day but please don’t try to take it out on your job and...

I hate to even leave one star because we’re actually walking out of the restaurant because they would not take our order left a stain there watching us. Two girls were doing air fighting like they were acting like they were punching each other. They all were touching their hair and then handling food. Two girls that were I guess the window girls were leaning up against the machines there was no order in there. They were cutting up talking I think just totally not interested in even being at work even though that they were feeling orders they were there was more standing than there was actually working. I think the only person that was actually working was the person that was making the food because they couldn’t stop. If you’re gonna touch your hair wash your hands wear gloves if you’re gonna cut up an air fight and slip and slide like you know you’re gonna slip and fall behind the counter while you’re on duty do it in the back because I tell you what if they do slip and fall they’re gonna be staying in their heart and looking for...

Mismanaged. The mgr with another person working the window. 1 person at fry station. 2 ppl cooking and 1 at register. The guy at register was very slow and confused and didnt know how to take care of 1 person at a time. The line was growing and no one came to help him. Had to wait forever for a chicken wrap that was very small with very little lettuce and tomato...barely none at all. Order for a baconator looked like a child's size burger with 1 small flat burger with a piece of a bacon.....NOT THE USUAL BACONATOR. Worth maybe a 1.00 not a 6 or 7.00. The counter was filthy. I had to ask for sauce and employee was irritated by me asking. The supply station had zero catsup and no containers if there was. The orange dreamsicle frosty was not available even though marketing matl was everywhere. No explanation given. The mgr there needs to learn how to manage and wendys need to serve what they advertise. The bathroom was dirty and toilet filled with mold. No paper towels or anything to dry hands. WILL NOT...