Guac Star — Restaurant in Lake Geneva

I am from Chicago, and we came here with friends and family. We were soooo excited to bring them here for the strong margaritas and food! We even recommended our parents here, and they came the last time they were in town!

Yesterday we popped in maybe around 605-610, unfortunately we had to cut our time short,

The bartender, when we walked in, he told us he would get to us when he could, we sat down and waited for a few mins - no problem. He asked us about drinks, all was well The energy shifted soon after

What really upset my guests and I, was he brought us our drinks, and then asked if we wanted any appetizers (chips, salsa, etc)

I ordered the shareable chips and salsa, guac, and then i TRIED to order a quesadilla for everyone to share

He straight up stopped me mid sentence, and said "I'm not doing that, I'm doing this first (the chips and salsa), I am by myself right now" I just got completely silent and was super pissed, cause I know at my job I don't ever want to be disrespectful and I pride myself on how I handle situations

I was completely shocked cause we have been here 2 other times (early in the day) there is usually a great bartender in the morning. I don't know her name, but she's a younger girl, never gives us any problems when we order what we want.

This guy was just clearly in a bad mood, overwhelmed by the amount of guests (which I manage and work in a restaurant, have for 11 years) the amount of people wasn't nearly as busy as he was saying, there was only a few people in the back corner by the bar

There also was other staff there, (to dispute what he said about being the only one there) we saw a lady in the back walk to the bathroom, and an older gentleman (I assume was the owner/manager), and he could've simply asked him to help us out and take our order. Why would you be alone running a whole spot with any access to any help? We counted 3 other people there besides him

We were planning on ordering over 20 tacos, appetizers, and then some for our party of 7. So, after discussing, we decided to take our money elsewhere. We asked for the check, and his whole demeanor changed, we just wanted to get out of there. I've never treated/been treated like that in my life over as small as someone asking me if I wanted an appetizers, just to cut me off and say "no I'm not doing that" and if you simply were overwhelmed, you should ask for help. We went somewhere else down the block, spent 300, graciously tipped our server $75, and I'm glad we did. For our "trouble" that guy would've at least made a good tip off of us, but it just did not work out that way.

I do recommend this place, the owner is super nice, it isn't his fault how his employee acts, but please go early in the day when the younger girl is there, because you don't want to bring people here from out of town, and have the time cut short over someone who clearly wants to brush customers off due to his capacity of what he could...

I was incredibly disappointed by my experience here, especially the service. I walked in with my family with nobody saying anything to us about seating. So I asked about seating and they said “one of us will come to you” and we proceeded to wait a few minutes when there were several tables available. The person who took our order could really use some additional training because ordering food with her was an awkward experience. She wasn’t explaining anything when we asked. My mom who doesn’t know what pico is asked her what pico is and she just looked at her and said “pico de gallo”. That’s not a description. Also, we asked if she could make a piña colada without alcohol and she abruptly said no. Ok that’s fine but please say “it comes prepared already with alcohol” instead of a flat out no. I had asked someone else, which is how I knew it wasn’t made fresh at the bar. The drink tasted fine. Additionally, she poorly asked what we want in a burrito and when we asked more details about it she had responded quite rudely saying nothing comes in the burrito but didn’t proceed to give us options or point anything out in the menu. I also witnessed her being very rude to other people. There’s an iPad near a sign that says “order” which looks like you would be able to order by yourself. A group of people started touching the iPad and she jumped at them for touching it. To be honest, the placement of the ORDER sign being under the iPad is very misleading. So overall, I’m very disappointed with the service. I will not be coming back, not because of the food but because of how we...

I went here with my parents and my wife and kids (party of 6). Given the 4.5 rating on Google I was expecting a reasonable experience. There was no wait for a table at 12:45pm on Saturday of 4th of July Weekend.

The server was nice and polite, but everything else was underwhelming. They told us gratuity (22%) was included when we asked for a table. Presumably this is because we had a party of 6? Which seems ridiculous given 2 of our 6 were under 13 yrs old.

Then there was the prices. Chips & Salsa (no free refills) $14. Add Guac for $2.

My wife and I ordered the bowls ($16 each) and it was a cereal bowl sized portion.

Then the drinks, order a beer for sure because you at least get what you ordered. I ordered a margarita and it was terrible. Not worth $10 for sugar water and perhaps 0.5oz of tequila.

It just seemed way over priced for what was being provided. Napkins at the table, plastic forks... kids meal was $8 for 1...