MAS Loco’s Mexican Cocina — Restaurant in Lake Havasu City

Decided to try the new Loco’s Bar & Cocina for an early dinner. They did an amazing remodel of the old Casa Serrano restaurant that was there previously. The restaurant is beautiful inside and has an upscale vibe. The place is busy because it’s something new. We sat in the bar area at what has to be the most uncomfortable bar stools ever! I think they ordered the bar furniture by “look” and never tried sitting on them! The seats are tiny, no back rest and no real foot rest like a normal bar stool. They are so awkward and uncomfortable. We noticed how many other customers came in and tried to sit there and then kept turning the stools around to try and get somewhere to rest their feet. At least 3 different groups got up and then left or went in the dining room during our visit. We found the menu doesn’t have accurate descriptions of the food. Hopefully they get that fixed. Normally when a menu describes the dish and then states “served with beans” or “served with rice”, you assume on the side. Not here, it’s served in the burrito. My burrito came with French fries inside even tho it wasn’t listed in the description. Just kind of odd to not know what you are getting! Food was decent but nothing that really stood out for $20 a dish. Chips and salsa are very average and our server told us they charge extra if you want a second basket. That is cheesy for a place trying to be more upscale and that is charging a little more than other places in town.

The weirdest thing at this place is the hostess/ server told us that they request men remove their hats if eating dinner in the restaurant. I was like “what, did she say”!? This is Lake Havasu and everyone is wearing t-shirts, shorts and flip flops and baseball caps and you want the men to take off their hats after being out on the lake all day!? I’m not sure this rule is going to stick with so many people wearing hats. Not sure if this has to do with one hat in particular that they don’t want, or what the deal is but it’s a weird request for Havasu. This is not fine dining in...

My family and I visited the new location of this restaurant after being underwhelmed by the location on the north side of Havasu. We figured we’d give them a second chance—big mistake.

We were there for a birthday dinner that included grandparents and children—not a rowdy group by any means. Yet we were seated in the back room, which felt like a loud, echoey box where you couldn’t hold a conversation with anyone that wasn’t sitting directly next to you. Some basic wall decor could’ve helped the acoustics, but clearly comfort wasn’t a priority.

Our waiter was very kind however it did take roughly 30 minutes to receive two cocktails. One was a margarita that came out frozen solid, like a snow cone.

Then came the absurd part: the host and server asked two people in our group to remove their hats at the dinner table. They politely declined. Later, the owner or manager approached and told us that while we didn’t have to remove them this time, hats wouldn’t be allowed in the future because this was a “fine dining experience.”

This, coming from a man in sandals, in a room full of guests wearing shorts, tank tops, and flip-flops. It’s Havasu. People come straight from the lake. This left us completely dumbfounded and confused. This place serves ground beef tacos and burritos and Just because you serve water in a glass pitcher, this doesn’t make the restaurant fine dining.

After being confronted about it repeatedly, we decided to cancel our dinner order and asked to just pay for our drinks, but the manager insisted on comping the tab (even though we offered to pay several times). The situation got even more uncomfortable when he followed us out to the parking lot, in his sandals, still arguing about the hat policy and his “standards” and why he shouldn’t have to lower them for us.

Overall, this was not the dining experience we were looking for. The inconsistency of their dress code and the way it was enforced made the visit awkward and unwelcoming. We won’t...

I recently made a reservation for four at MAS Locos over the weekend, looking forward to a nice lunch. Unfortunately, our experience was far from pleasant. Upon arrival, we were greeted by the hostess, who seemed disinterested and unwelcoming. As we walked to our table, she abruptly turned and told me that I needed to remove my hat, which caught me off guard. When I asked why, she stated it was because "this is a fine dining establishment and if I wanted to, I could go sit in bar!" I was there with my wife and two smaller children...NO I don't want to sit in the bar!

While I could see that the restaurant was nicely decorated, I was surprised to notice many other customers in casual attire--shorts, tank tops, and sandals. Given its location and the menu, I had previously viewed, I don't see how this Mexican restaurant can call itself a fine dining establishment. Definity nice but NOT fine dinning. Her attitude was completely rude and off-putting, so we decided to leave before being seated.

It's worth mentioning that I was wearing a hat due to a significant brain injury I suffered in a car accident last year, which left a very large visible scar on my scalp. I didn't feel comfortable explaining this to her, especially given her tone. If I had been made aware of this policy when I made my reservation or when I viewed the place online, I could have been prepared to remove my cap or go elsewhere from the beginning. Maybe if the hostess was kinder in tone I would have explained my situation to her.

Based on this experience, I cannot recommend MAS Locos and certainly won't be returning. A little kindness and understanding can go a long way in the...