Papa Johns Pizza — Restaurant in Lake Jackson

I have been ordering from Papa John's for a few years now. That is officially going to change. Mike McCullough, the manager, was extremely unhelpful when I called with a problem. I had ordered a pizza to share with my 4 year old son. But his half was not cheese as ordered... It had all of my "icky" toppings on both sides... Essentially my son had no dinner at a table that smelled of pizza. I called to see what had gone wrong... Mike, the manager said, "So do you want me to send another pizza out or something?". I barely knew how to respond! "Well I don't know Mike, you tell me! I didn't get what I paid for and my son has no dinner!". Mike seriously said: "Well I just asked you if you wanted me to send a pizza out!" - - - "Yes Mike. Send a pizza out." 45 minutes later, no pizza. I called back, young guy answered, asked to put me on hold. Hung up on me. Called again. Young girl asked to put me on hold, hung up on me. Third time, Mike answered. "Hello Mike, this is Kristen - you seem to be having a problem with your hold button. A young gentleman and a young lady put me on hold - and both hung up on me. It's been 45 minutes since I've called you for our cheese pizza... Is it coming, or is my son not eating dinner tonight?" "There is nothing wrong with our hold service and our staff would never intentionally hang up on you." I am flabbergasted at this guy. Proudly gave his name and said he'd been managing at Papa John's for 22 years. Sounds to me like his staff is incompetent and he is a glorified delivery boy. Fifty fifty chance here people. May want to stick with pizza hut...

As someone who’s been in the food industry for YEARS, this has got to be the worst pizza place in town. Not only did I place my order at 5pm but I got there at 5:30 and waited inside until 6:45pm. They kept telling me they’re waiting on one more thing when I only ordered bread stick and a pepperoni pizza. Shouldn’t take almost 2 hours to make.

But the hour I waited I witnessed a lot. Employees wiping their eyes, face, arms and then going to make everyone’s pizzas. The lady with the wrist brace probably rubbed her nose before every pizza she topped. The sanitation I witness was nonexistent. I saw people dropping things on the ground and then putting them back on the dressing areas, while they all joked around. I was pissed and annoyed and very disappointed. This was a reminder why I never go to papa John’s. I’ll stick with dominos or Pizza Hut...

The pizza I received was very burnt and hard the manager there was very RUDE and condescending. It was an online order and what I didn’t like the most was his tone and response. He said that there is no way that an entire pizza could be burnt. Instead of offering an apology and being polite he decided to chose to be rude instead. I will never give my money to this establishment again. After going back and forth a few minutes he finally told me to bring it back to the store. This defeats the convenience of online ordering.I actually prefer a refund because I don’t trust him making my food over. I reported to corporate he also refused to provide the store number and sarcastically told me it’s the phone number I’m calling. There is a location number and district managers are over each location. But he knows...