The Village Grille & Pump — Restaurant in Lauderdale-by-the-Sea

My family and I had a terrible experience we just left the place a few minutes ago. The food took so long and when I approached someone upfront to follow up on the order the young lady with blonde hair responded “SO WHAT DO YOU WANT ME TO DO?” Which I replied “I just said, follow up on our order that was the first thing I said, hi excuse me I would like to follow up on our order, we’re seated at the 2nd to the last table.” “Who was your server? (our server never introduced herself or said good morning just straight up are you ready to order, so we wouldn’t really know. Additionally, they didn’t have name tags) after morethan an hour our food finally came and it came out wrong. It took a couple minutes until we could get someone’s attention.

Our server was rude about it. Few minutes later, the server came back and started pointing fingers at others instead of apologizing for the wait, wrong order or simply asking if there’s anything else we need or is there anything I can do to give you a better experience? We all tried to be patient about the whole situation and wanted to still enjoy our morning.

We didn’t see our server for a while so we approached a male server he gave a sarcastic response and again, asked us who our server was and we said we don’t know her name she didn’t introduce herself but she had short hair etc. We finally had our server, I paid using my cc and of course we opt the no tip option for the unpleasant service, I tilted the card reader towards the left. To my surprise, the waitress named Mariana L., came back and pointed at the receipt comfronting me in a loud voice enough for everyone else to hear “YOU DIDN’T TIP ME!!??? You’re supposed to tip me $10 (pointing at the receipt)

I have travelled and dined in different parts of the world and also have a food service background and have never had a waitress question or confront me with such a tone. I’m dumbfounded that after the experience she still expected something. Tips are not required but always appreciated but it’s so wrong to say “you’re supposed to tip me” to add, Mariana rolled her eyes at me and didn’t say thank you after I gave her cash even though she proved again that she didn’t deserve it.

I know that some customers are difficult or refuse to give a tip despite having an excellent server but in this situation, that clearly wasn’t the case. I always side with people working in the customer service industry but truly NOT THIS TIME. I am the type of person who never fails to tip, I even give max the tip and leave a positive review. It was our first time to go for breakfast in lauderdale by the sea and brought family who are visiting from a different country. It was embarrassing to welcome them in the US with that kind of experience. I’m not sure if it was time of day or just the sunday morning shift. Majority were so unprofessional and unpleasant. It was...

Visited on 6/12/2015 Worst manager on duty - Nick. If you're Jewish, keep in mind that you might have to endure a purely antisemitic comment from Nick, if you dare to ask that the restaurant doors be closed because it was 90 degrees inside. Oh, and whatever you do, do not mention Facebook because that brings out a really bad side of Nick (the so called manager on duty).

I have enjoyed this restaurant for many, many years and always make sure that anyone who visits from up North, gets to experience it. Both of my sons and I enjoy eating there and I crave their hamburgers at least once a month.

After last night, I'm afraid this favorite of mine will not be visited. Better to go to 101 Ocean (much nicer, customer friendly atmosphere).

The serving staff was fantastic at the Village Grille & Pump, considering that they were sweltering because Nick would not let them close the front door (as it had been when my friend and I walked in). It became overbearingly hot. Five members of their staff came over to apologize to us for Nick's behavior and refusal to close the door against the late day heat here in South Florida. They were all fanning themselves.

Whoever is monitoring their social media should be fired.

It's really a shame that a company like The Village Grille & Pump House doesn't have someone decent monitoring their social media (or managing their restaurant). My post was removed. In today's day and age, it is hugely important that a company have someone customer service savvy enough doing the monitoring. Bad move on your part, Village Grille. You condone his comment to me about being from Boca? Your silence is speaking volumes.

Stay away, especially if you live in South Florida year round, they apparently don't care about the local customers who sustain them when...

This place has good drinks and alright food but watch out , they have some pretty sketchy employees . Recently I told my boyfriend and brothers to go there because there patriots fans and the place looked cool. The young blonde girl (who works on sundays and is suppose to be a manager we were told) originally gave my boyfriend a check that was a reasonable price that he signed and gave her an awesome tip , while my brothers paid theres separately in cash ! Later that week my boyfriend checked his bank statement , it turns out when they left she charged the ENTIRE bill to his card and kept all the cash from my brothers for herself, were not normally ones to complain but it was alot of money and we have a kid on the way. Now I was a waitress for 6 years , they claim the machines are messed up and this has happened to multiple people but if you were a waitress like me you know that doesn't just happen. Hes tried to get his money back and even waited a month for it to come back on his card when it didnt go through like the previous manager promised we talked to another manager Peter who was super awesome and claimed he would help us out and to come in and make sure wed get our money back. We've gone back twice and everytime we go there we get a different Male manager who is rude and basically claims theres nothing he can do and that the machine "does this alot to people". If that is the case then does everyone else not get there money back like us ? If anyone decides to go here just make sure you go with cash DO NOT USE YOUR CARD especially if your drinking and you get the young blonde waitress! Some of those managers/employees clearly dont care about...