Starbucks — Restaurant in Livonia

I have frequented, and loved, this Starbucks location for years so I feel conflicted leaving a negative review. But, management/ownership needs to know about the sharp decline that has happened over the past month or so. It is clear there was some sort of mass turnover situation with the staff and things have not been going well ever since. I understand these things happen and I can overlook mobile ordering being turned off while new employees get their footing but that hasn’t seemed to happen even a little bit. My usual order is simple and straight off the menu with no substitutions but I can honestly say it has not been made correctly the past 5+ times to the point where they seem to be making things up as they go. Even when I am the only customer with nobody waiting. To me this points to a lack of training as the employees are always pleasant and engaged yet for some reason don’t have the resources to double check recipes they haven’t memorized yet? I don’t know what’s going on, but I gave it several chances since the previous staff left and sadly it will be a while before I...

Worst. Starbucks. Ever. The blonde, young girl at the front is so unpleasant and rude it's almost shocking. I asked for a manager and they said she's "no where to be found" What a mess! I ordered online for my first time ever here and I never will again. Someone stole my order and they just wanted me to take it back. They do NOT give refunds or remake your meal if someone took it. The staff is so so rude oh my goodness. I couldn't believe it. Whatever it takes, go to another location. Or just another coffee...

My order ahead has been turned off for weeks in this store. The last three times I have come in an ordered directly off the menu no substitution or anything my order is different every time. I ordered the blackberry sage lemonade no blackberry’s and once no lemonade. Also the summer berry refresher for the last two weeks has had no raspberry pearls ( the store claims they are out of them). So I have had to get it without and still pay full price. Last visit my iced coffee had no ice it was...