If you had asked me to rate this place any of the many times my husband and I patronized it in the past, I would have rated it 4s and 5s. We used to enjoy coming here in the off season as well as in the tourist season. However, after the way we were treated last Saturday we will never be back. My husband and I ordered the same thing. Fish and chips and the smallest cup of chowder they had. Fish and chips came 3 to a basket, on top of a bed of crinkle cut fries. Both the fish and the fries were something out of a catalogued food services order, which is fine, but should be notedâthis is not freshly caught made to order fish. Also in the basket was a small side of tartar sauce and a slightly bigger, but still very small side of coleslaw. The cup of chowder came with a dinner roll and a bag of oyster crackers.
When the gentleman brought us our order he looked at me and said âis it just you two?â To which I replied âyep.â To which he very rudely replied, âthatâs a lot of food,â accompanied by a look of disgust. I was so taken aback by this wildly out of pocket comment that I tried to laugh and brush it off, but it really bothered me. I wish I would have said something in the moment, but I was having a hard time processing why this man would go out of his way to insult us. Especially after I just dropped $50 ($60+ with tip) in their restaurant, which had only 3 other customers at the time. I mean, thereâs really no justification for this no matter what. It bothered my husband to the point where he threw away most of his food. We didnât stay long due to being really uncomfortable.
I will also say, lay off the salt on your fish. It tasted more like the ocean than it did fish. The chowder is decent, but definitely not worth the chance of being talked down to with unprovoked comments. With all the other food choices in the area we definitely wonât be coming back. Eat here at...
   Read moreThe food was poor, as were the portions. The service was even worse. If you bring in your own water you'll be told it's against Long Besch policy and that's why you can't have it there. I looked it up and that's complete BS. There is no such policy aside from what they make up. My army veteran brother in law brought our elderly mother in since they were visiting for the first time at this restaurant and drove a long distance to enjoy Long Beach. This was the worst experience ever for both of them. My brother in law needed to take medication and will only drink from water bottles that he personally purchased, rather than bottled he can't be sure have been tampered with, and was told he couldn't have his (sealed) water bottle there and that there are signs posted all over. Come to find out the woman who became agreessive with him was the manager of the establishment. He was told that it's against policy in the town of Long Beach to bring outside beverages inside restaurants, which is completely untrue. They nickle and dimed for any and everything. My mother in law checked to make sure they didn't also charge to use the restroom as well. The staff were arrogant and aggressive, the food was terrible, the portions were laughable and after reading other reviews it would seem that the owner is even worse. I can't imagine anyone coming here unless they were unsuspecting tourists like my family. Atrocious and disdainful dining experience. McDonald's...
   Read moreThe food was pretty good. Seating was offered as to go, outside only, despite families sitting inside eating at the time we ordered. It was sunny and beautiful, so we didn't mind eating outside. The biggest takeaway from our experience, sadly, was an awful waitress. Our order was taken at the counter by a delightful gentleman and they prepared everything in the kitchen as specified, but the delivery person was cold and careless, yelling order numbers and tossing the bag of to go food on the tables at customers. When we went to throw our trash away, we found all the outside garbage cans were overflowing due to the volume of take out containers from this restaurant's customers so we went back inside to throw our trash away. Immediately upon re-entering the restaurant, we were yelled at by this same girl for entering the establishment and then told in a nasty tone multiple times that they don't care that the trash cans outside were full and that they had just taken the trash out from inside, so not to use their garbage cans. The restaurant was not closed and, in fact, was still taking dinner orders. This is not customer friendly service. I would be embarrassed to have this girl working for me. It is so disappointing that this is the experience we were left with and the memory of Long...
   Read more