Shannon's On Pine Irish Pub & Sports Bar — Restaurant in Long Beach

I enjoy this place and have nothing bad to say about the food and atmosphere but I was extremely unfortunate to have a terrible experience in which is lengthy but I was very disappointed and I just had to. I’m so embarrassed and I hate being a negative Nancy But this bartender “Shannon” took the prize for the most uneducated, unhappy and bitter person for no reason. To start off I got there early to ensure a seat by the bar and sit comfortably to watch my game a male bartender who was super nice and welcoming helped me out at first but I guess his shift had ended therefore Shannon took over. Shannon noticed that my three friends have been finished with their glass beers and asked if we would like another in which I replied yes, now she had said would you guys like another glass pitchers to either take advantage of the fact that we really weren’t paying attention since our game was getting interesting therefore I said yes that’s fine but assumed that she would just give us another glass of beer because clear that’s what we were consuming. Little did I realize she comes back and brings the three pitchers of beer and I had kindly told her “oh I’m sorry I thought you meant another glass” she then gives me the dirtiest look and with attitude in front of my friends said “well I asked you and your over here knotting your head yes” I was so shocked at the pettiness she came in with and response that I received when I’m being nothing but polite and not raising my voice because to me I’m thinking it was a misunderstanding and lack of communication. But I simply took her petty comment and tried to not have her ruin my time with my friends. Therefore I told her that’s fine go ahead and charge my card either way we were planning to continue drinking so why not it is what it is and I’ll just take it. She then pours our glasses and states “ I’ll go ahead and place them in the cooler until your read for your next one” so I agreed and signed my tab. That alone left me with a bad taste and will never forget her and her lack of costumer service. We then finish our drinks and she comes back thinking I wouldn’t remember and she asks us if we would like another drink mind you she goes to my friend who is sitting the farthest from me thinking I wouldn’t hear her offering another drink, therefore I tell her without being rude or showing any kind of disrespectful tone “oh I paid for another two pitchers” she then gives me that same look of discuss and tries to school me and make me look like a fool stating “ no you didn’t and we don’t even have coolers here” I was so shocked and the fact that she lied was so irritating but shame on Shannon . So then I decided to stand up for myself and without causing a scene mind you I kept my composure and showed her that just because I’m a customer at the bar I in fact do have some education unlike her trashy attitude which fit her appearance. I told her”I asked for a refill on my glass beer and maybe it might of not understood you but you have me attitude and were being rude” she quickly backlashes because she did not expect me to say anything or remember and she then states and points at me with attitude “ no your being rude and you can go” I was so embarrassed and disappointed in how poorly this woman acts upon the simplest situation which could have been avoided but she knew she was doing wrong by being sneaky and not communicating right with the consumers. So you know what I hope management which I calmly spoke to and the security who was very nice and escorted me after not even causing a scene look at the cameras and “talk to Shannon” as management said they would but we all know how that goes. And a word of advice to Shannon I hope you realize that we are all human and just have some kindness in your heart and learn how to be friendly and remember your in costumer service not the military and that I believe in karma and you should be grateful for having a job that’s willing to tolerate a terrible employee like you because with my experience I’m pretty sure there’s others who have much...

UPDATE: Thank you to the owner I believe for apologizing on behalf of Christian whom apparently was the manager. I didn't have a good experience at all and still won't be going back; at least not any time soon. Christian was very confrontational and demeaning and I don't think I'd be able to hold myself back this time around with his behavior. Again thank you for the apology, sincere or not.

Young white Male named Cristian maybe in his mid 30s wearing a green bay packers hat was escorting us out and claimed that even if I have a a service dog I had to go outside. My husband responded he needed to see all tvs and in response the white male responded that "MAYBR NEXT TIME DON'T BRING YOUR DOG". This comment was completely unnecessary, rude and very unprofessional. I've worked in the service industry and in the years of experience I have, I would NEVER speak to a client the way he spoke to us. I told him its federally illegal for restaurants to not allow service animals in food places and he mentioned that per the health department dogs weren't allowed. He then got confrontational with me and I started shaking because of the way he was speaking to me (speaking down at that point) he told me he didn't like the way I was speaking to him and then asked me what services does my service animal provide. I didn't sit there and disclose to him all the services she provides but I told told him enough. I could feel my vision blurring and i was shaking excessively. Then, he stated he was allowed to ask 3 questions (it's 2 actually) which he didn't even know and I corrected him. Question 1 is this a service dog? He didn't ask that AT ALL. Question 2 what tasks does the service dog perform? I answered him. He was very confrontational and in my face. I pulled out Fridas service animal badge since I couldn't find her vest this morning. He then stopped questioning and allowed us to sit next to the door. I could see he felt pretty dumb thinking he knew the law. This man has no type of compassion or customer service. How do you talk to people the way you did? I wasn't going to write a review or report this place to the ADA but he didn't even apologize. He passed by our table numerous times and even approached a group of guys we were chatting with on our way out, and still didn't apologize. It took me an hour to calm down at which point I was crying heavily. Christian seems like a cool person but I guess he took it out on me and my service dog. Never coming here again and I'm reporting this to the agencies responsible. My husband grabbed a drink and food for himself but I couldn't get myself to eat. Please educate your staff throughly on this kind of stuff. Also we didn't even see any signs posted stating no dogs allowed. Wouldn't matter since my dog is a service animal. 0 stars. This does not reflect the server who brought us the food or drink.

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Terrible service. We were let in by David only for my one friend to be denied service by the female bartender, Victoria. Victoria claimed my friend was too drunk. My friend never stepped foot at the bar and never talked to Victoria. The bartender who made us drinks said he trusted his doorman when I confronted him about Victoria talking to him. Five minutes after that conversation with the bartender, the doorman, David, informed my friend that she needed to leave the establishment. My friend was profiled at this establishment and that is not OK. Not even worth it for mediocre drinks and a bar with a bathroom that’s never cleaned.

Edit as of 5/25/24: It seems like my previous review may have gotten David in a tizzy. My friend and I came on 5/24/24, and had skip the line tickets via DJ research. David told us we had to stand in line regardless of our ticket status which doesn’t make sense seeing as the event was ticketed by Shannon’s. Thankfully, another bouncer let us in once he heard that we knew the DJ and we told him the door code. David seemed upset at his coworker for letting us in, possibly because he is holding a grudge. We ended up leaving the bar and came back 45 minutes later, David brought up my previous review while scolding us for coming back in. I don’t think a short man that holds a grudge should be one that holds the position of “power” in a local bar, it may go...