Dunkin' — Restaurant in Manchester

Because I go to this location on a regular basis, I am addressed by my first name from the employees during the day, evening and even the overnighters know me that well!((Yes! I absolutely drink ALOT of coffee! Lol)). My coffee's are always made correctly, Most of the employees there are very friendly and when it comes to customer service they go out of their way to be courteous and kind to you and their new On the go mobile ordering is soo fast, I literally neverrr have to wait upon a Dunks line again, It's amazing! I only gave them 4 stars out of 5 due to their inside lobby.... Their trashes are almost alwayss overflowing every time I go there, both inside and outside! Out of ALL of the different Dunkin donuts locations that I have been to, This location is not one of the cleanest! In fact, most of the time is pretty dirty, I don't think they get out to the lobby to clean the tables very often And even their counters are pretty disgusting. I place my wallet down SEVERAL different time on the front counter to order and get my form of payment out and when I lift it up, it a covered in coffee or whatever else sticky and wetness they have on their counter that day. Soo, I've learned my lesson to just hold my wallet and neverr place it down while ordering, even if it's a struggle sometimes! The other reason I gave them 4 stars is because of the "crew"of bikers, truckers or just young punks that are just about ALWAYSSS there on a daily basis, getting in the way of driving in..standing in front of the drive thru area and just taking up ALOTT of room...and they hangout their for hours and hours on end!! I just don't understand what the point of this is and this location should most definitely get rid of that headach....whatever happened to No loitering!? Other then that...my coffees are always on point, and again -most-of the employees are...

I stopped at the DD drivethru today and had to wait for 12 minutes to get to the front of the line. I ordered 2 coffees and a muffin. Once I finally got to the front of the line no one had even attempted to make my coffees yet! There were 4 women working in the store at this time. What could possibly be happening in there? I was so angry as well as late for work! I think there needs to be some training on efficiency in that store, since they all seem to do their own thing there. No one knows what the others are doing, and no one helps anyone else! The lady that took my order was not the one waiting on me but when I finally got to the front the lady at the window took 2 other orders via the headset while we sat there! She finally blurted out how much we owed, then realized we had no order on the table and made them herself. What is happening at that store???? I will go the long way to work from now on and get my coffee elsewhere. I work and live less than a mile from this store but cannot stand to watch what goes on...

Came to the drive-thru I found out that there's a new kid working which is fine that's cool and then I find out that there's no manager online I proceeded to sit in the Drive-Thru for like a half an hour waiting for just a coffee and a sandwich to find out that they don't have the sandwich and then she proceeded to tell me that she can't give me my money back so and I'm getting you this I'm working as a delivery driver trying to go do my job so I had to leave so pretty much they rip me off money and the chick was rude as hell tell him she can't pop open the register didn't give me my money for the sandwich she was rude is all hell like as far as I'm concerned they owe me money now and now I'm pissed off and I can't even what I get ripped off because some chick doesn't want to do her job like if there's no manager working and then you got some amateur training somebody and she's all frustrated telling me that you can't pop open...