Carlos O'Kelly's - Manhattan — Restaurant in Manhattan

I came here because the name intrigued me. It was President’s Day. The place was busy but not packed. As I walked in I noticed a family sitting l, waiting to be seated and there wasn’t a host at the desk. No worries, I’m alone, so I head to the bar. I’m greeted immediately upon arriving at my chosen seat. I order a beer and look over the menu. I decide on the enchiladas San Carlos with cilantro lime rice and black beans. As I’m waiting for my food, which seemed to be unusually long for a Tex-Mex place (this is good in my opinion), I look around. First thing I notice. The TVs above the bar. Waaaay above the bar! I had to snap my neck to get it to allow me to watch them. I would lower those TVs for better viewing. I also noticed that the servers were hopping and popping, definitely not your high school student more worries about their text messages. I also notice a family walk in and wait a considerable amount of time before they were greeted by someone. Hint hint, maybe have a dedicated host/hostess, instead of relying on the servers as they are busy. The bartender brings my food out. Mistakes were made...wrong buttons were pushed. He is the one that noticed the mistake. He takes the plate back. No worries, mistakes happen. When my food finally comes out, I notice the enchiladas seem on the small side. Maybe they are telling me something?! I dig in and I am very surprised! The food tastes great regardless of the size. After finishing, I realized it’s a good thing the serving size is the way it is. Knowing that now though is a bad thing, because knowing it’s good I might be tempted to order two for myself and struggle through the second plate. The price might be the only thing that would keep that in check. My thoughts? I’d come back for sure. Oh, because of the mistake, the bartender knocked off a bit of the price...I wonder if I could pull that off again...

Went to this restaurant last week with my Son, DIL and Grandson. Seemed okay at first, a little slow on the service but that was understandable due to what has been going on. We ordered drinks and queso while I waited for Son and DIL, as I had been babysitting grandson that day. The waitress was pleasant, grandson ordered, I told her I would wait until we were all ready. Son and DIL came in, we ordered, sat there talking, etc. I noticed that the food was on the counter (I was sitting looking into the kitchen) and I had not seen our waitress in a while, our drinks were empty, and it just seemed like she was not around. The food sat there, I kid you not, for at least 10 minutes, if not 15. I asked to speak to a manager, and I explained what had happened and my concerns. She told me that there is NO Way the food had sat there that long, that she had just been out 5 minutes ago and there had been no food, and that I must be mistaken. I will tell you at this point I shut down, because she just went overboard on telling me I was wrong, accusing me of lying without actually saying the word.

The food was delivered, two of us had Fajitas, one shrimp, one Chicken, my son had a Sancho and my Grandson had a taco meal. The guacamole served with the fajitas had chunks of unripe avocado in it, my DIL said it was hard and she had to mash her guac to see if there was more, which there was. The taco meal was cool, my grandson didn't like it, and the sancho was also cool. The cheese on the fajita plates were two different kinds? One (the shrimp) was white and the other (the chicken) was cheddar.

All in all, while I have liked this place in the past, it just seems to not be ready to open and serve customers as much...

I had gotten called in unexpectedly to work and on my way home decided to get a taco pack which I've always found to be a good deal. I usually get hard shell beef tacos and I think you get 12 of those and then two pint-size sides which honestly aren't quite enough but I usually get the cilantro lime rice and black beans and then I get an additional pint of queso. So that's what I got this time. On the whole I have found their service has been very good. Everyone is polite and interested in helping. The quality of the food is mostly fine. I did have one experience where I didn't get any of the fixings for the tacos in the order and they made it right with me. I will say though that one experience that I have over and over is that the lettuce is never really that great of quality. It's like shredded iceberg lettuce and it's always just dying on my doorstep when I get it to my house and then it's no good for leftovers. I would love it if they would pack it separately from the cheese and tomatoes because it spoils so quickly and shredded lettuce just does. But I would also like for them to look into some other options of something that might be more durable. It's disappointing to have to throw all of that away because the lettuce gets all mixed into everything even before you get it home and then there is no way to save the other fixins. Other than that, I have enjoyed their service and the convenience and for the most part the food's been pretty decent. I think it's worth the...