McDonald's — Restaurant in Maryland

I had a pickup order on Thursday, July 31st 9:55 P.m. While waiting for my order,The smoothie machine was broken, and they were fixing it, but they never apologized or explained what was going on. I waited patiently until it was fixed, and eventually, they made the smoothies and gave me my order.

However, I was very disappointed by the staff's behavior. I expected at least an apology for the inconvenience and the long wait — something like, "Sir, I'm so sorry for the inconvenience and thank you for your patience." But instead, the employees laughed at me for no reason, which I found very disrespectful.

Additionally, I’ve witnessed some serious hygiene concerns. On one occasion, I was in the restroom when a male General manger came in. After using the bathroom, he left without washing his hands. I politely said, "Excuse me, sir, you need to wash your hands," but he said nothing and walked out. On another day, a different employee, who had dreadlocks or braided hair, did the same thing. I reminded him as well, but again, there was no apology — instead, he gave me a sarcastic or mocking look.

I strongly believe the general manager should speak with the team about both customer service and hygiene standards. I urge the district manager to pay close attention to this location and take appropriate action.

Thank you for your time and...

Worst McDonalds ive been too. I had high expectations being newly renovated, we walked in today a little after 11 and right off the bat theres a bunch of ketchup on the floor, we walk around it to the self order tablet, which was loading slightly slow and we had to double tap it every time because for some reason it could not sense our fingers. We almost quit after like 5 mins of trying to make it work. Anyways, we sit down, get our food, the food was all correct, we go to the soda fountain and when I drank the sprite it was warm and flat, gross. So we dumped it and got coke, but same thing, warm and flat. My son's fruit punch was very watery and almost tasteless. We used the 2nd soda fountain, the coke was bubbly but tasteless like they had put too much of the plain soda in. We had to ask the people at the cash register to give us drinks from the soda fountain in the back which was so much better. By the time we left maybe 30 or 35 mins later, the smeared ketchup was still on the floor with a wet floor sign next to it. Couldnt they have just mopped it when they walked over to put the sign? There was food all over the floors, the place was disgusting and im never going back. I'll stick the Wendys right...

I would like to express my disappointment 😞 😮‍💨 today. I was standing at one of the registers. There are 2 registers left and right. I was standing on the left for about 15 minutes, and 5 workers 4 were Spanish women's, but they were just talking, laughing, and totally ignoring me. 2 customers come after me also to place order finally one of them come to take orders, but they still ignoring me I was confused wy, then I ask for the manager, one lady told me in Spanish that she is the manager, so I asked wy I was waiting so long for help and no one show up, her answer was BECAUSE I WAS STANDING AT THE LEFT SIDE REGISTER AND NO ONE HELP AT THE LEFT REGISTER ONLY AT RIGHT SIDE. I told her I didn't know that, but she was rude and mad at me when she answered she just turned around and left. I'm a manager assistant also, and our job is to take care of the customers the best way we can, be professional, be part of the solution, not part of the PROBLEM CUSTOMERS ARE FIRST if you can handle just don't take that position they really need...