Starbucks — Restaurant in Maryland

As a customer who recently visited the Starbucks store at Arundel Mills, I feel compelled to share my experience regarding an issue I encountered during my visit. While the ambiance, service, and quality of beverages at this Starbucks location were up to their usual high standards, I was disappointed to discover an unexpected increase in the price of my order without prior notification.

The lack of transparency about price changes was concerning, especially because I wasn't informed beforehand that the prices had been adjusted. It's essential for businesses, especially renowned chains like Starbucks, to communicate any alterations in pricing to their customers openly. This allows patrons to make informed decisions about their purchases and prevents any sense of unfairness or surprise when they reach the payment counter.

The sudden overcharge without prior notice affected the overall experience and left me feeling somewhat misled as a loyal customer. While I understand that businesses may occasionally update their pricing, clear communication about such changes is crucial to maintain trust and satisfaction among their clientele.

I hope that Starbucks takes note of the importance of transparent communication regarding price adjustments at all their stores, including the Arundel Mills location, to ensure a positive and trustworthy relationship with their customers. As a suggestion, implementing visible notices or informing customers verbally about any price modifications upon ordering would significantly improve the overall customer experience and avoid any feelings of being...

If I could give no stars that would explain my displeasure with the moran I had to deal with. I called into the store to ask what entrance they were closest to in the mall. The young man told me they were closed early because they were short staffed. My next question was then “why are you even answering the phone?”. I asked to speak with the store manager. Store manager/shift manager got on the phone. I asked why are you answering the phone if the store is closed? With a attitude he said “Mrs, were closed because we don’t have enough people to staff the store. Again I explain I initially called to find out what entrance the store was closest to, I’m sitting at the Best Buy so I’m not far. Now I have 10 minutes before closing so what would happen if I placed the order through the app. He stated he’d make it but in the back of my head I’m thinking , he’d make it but I won’t trust it or him not to do something to my drinks. He again proceeded to tell me how frustrated I sounded, which I could deal without. This man was unprofessionalism and to keep telling me how frustrated I sounded doesn’t help matters. I told him that I didn’t not want anything from that store and I started to ask for his supervisor name and his name, he hung up on me. Are you kidding me?! I taking this all the way to corporate. This is a shame. I could’ve sworn that all Starbucks employees just went through sensitivity classes but I guess they didn’t. This employee must have...

THy made fun of me and treated my like worthless becouse I have an accent and I was having a hard time making my point . Today I went to get coffee in these specific store the ladies were rude and I felt that they discriminated me becouse I have an accent and I was having a hard time to explain my self . I got two lattes for me and my sister and the coffee they gave me is steamed milk with a coffee flavor and I told her I am a barista and I know how coffee is made and it is not latte you gave me a coffee flavored milk and I ask her to remake it again and she said that is what latte is and my sister trashed the coffee and they have me pay an extra almost three dollars for extra espresso . She said the machine is different from other Starbucks stores and basically I felt like I got discriminated and not heard and made fun of only by my accent and having a hard time to explain my self . I love Starbucks’s and I really enjoy their coffee and but today I felt like treated like trash by the two young women that was their around 12 pm . They said I have to pay extra money for a shot which is 80 cents but they charged my card 2 dollars and 39 cents I guess Starbucks is not for people like...