Belt Sushi & Roll — Restaurant in Marysville

Terrible customer service from whom I am assuming is one of the owners or manager. Shes is rude, sarcastic and does not address or want to understand customers concerns. We’ve been a long time returning customer, I let her know with how she addressed it, I won’t be back and she looked me dead in the face and said that’s fine. She looks over worked, stressed and because of your attitude you lost a once a week customer. They didn’t Answer the phones the first few times I called, when they did answer they wanted me to do online order but prior to them opening back up they would always take our order over the phone, when we were supporting them during Covid, when I came in to place my order, they gave me a form to fill out. I overheard her tell the man working they didn’t specify on there online order if they want chopsticks, soy sauce or wasabi and I heard him tell her it’s OK just don’t give it to them. I said that’s crazy why wouldn’t you ask? To me that’s a basic need for eating your dinner? I’d be ticked if I got Hm and wasn’t given utensils or condiments. Do I need to add this to my take out menu? I didn’t see it on the sheet. My recommendation would be to communicate with your customers and ask them, don’t try to assume or be cheap to save money. If you don’t specify on your online order that you want soy sauce, wasabi or chopsticks when placing online to go order, which this is a sushi restaurant and most people would need at least chopsticks to eat, you will get Hm and won’t have them. I brought this up to them when I heard this because last time I was there and placed a to go order I had to ask for the chopsticks and she (a different worker) gave me 6 soy sauce for a huge order. Normally they put at least a small hand full in for our orders for 2 people this one was way more and she was like heres 6. Yes, I’m being petty but it’s my opinion, I’m hangry and was my money, so I’ll say what I feel. You should of just took my order over the phone when we spoke. Thanks...

Been here before without incident. BUT...We did a Costco run last night after work and decided to eat out since the evening was waning. Belt sushi sounded good and quick. We arrived at 7 pm. Ordered two beers and started to seek our plates. All that was going around was dessert plates and a sparse selection. Grabbed a few of what was on the belt (which was nothing better than mediocre - the rice was too loose and each and every piece either stuck to the plate or fell apart before making it into ones mouth), watched the 3 guys making the food but they were not adding any plates. Asked the hostess where the food was and she said that when it is close to closing time you have to order what you want. WHAT? It was 7 pm and they close at 9! One of the three guys was standing talking to the other two, one was slicing watermelon and one was crouching down eating watermelon. Now there was no watermelon going on plates or on the belt, so they had 3 people working with no benefit to the belt. Needless to say, you are not supposed to be eating the food where you are preparing the food and he obviously knew that otherwise he would not have been crouching down on the floor. He made eye contact with me and he absolutely did not care that he was being witnessed. He then got up and began slicing a pink fish that was most likely tuna. Really? He did not wash his hands! Yuck. Tuna with slobber from unwashed hands. We finished our beers and paid and left. Will not return. It is just too gross to even...

The staff is great, the place was clean. Zero complaints there. However, 80% of the rolls were some variation of rice + imitation crab + topping. All of the rolls seemed extremely random and haphazard, as if they decided to include whatever was in the back of the refrigerator. And despite being variations on the same roll, the prices seemed equally random. The addition of a piece of pre-cooked shrimp was enough to take a $1.75 California roll into the $4 range. Yet some giant, deep-fried kitchen sink monstrosity with unidentifiable ingredients was $2.75. The nigiri was particularly unappetizing. A wad of rice with a full-sized krab stick propped on top. An oversized, thinly sliced piece of pre-cooked egg. A glob of something brown (??). Canned tuna salad. Just weird with similarly random pricing. The rolls tended to be clustered, so if there were several things in a row that you didn't want, you'd end up waiting several minutes for something else to come by. This also created giant gaps on the conveyor making the wait even longer. I would have taken more plates if they had distributed them more randomly, and making sure there were no gaps.

I came once before a couple years back at lunchtime, and I felt the experience was not so unappealing. If you're there to just fill up and have a novel experience, I'm sure it's fine. If you give the slightest care about the quality of sushi, you'd be better off looking in the refrigerated case at the...