Best Buy — Local services in Marysville

Title: A Black Friday Odyssey at Best Buy: Navigating Peaks and Valleys

I am an avid Best Buy enthusiast, drawn in particularly by the perks of their membership program. Despite the allure of giants like Amazon and Costco, my loyalty lies with Best Buy. The cost of their warranties, a concern with other retailers, becomes a non-issue, justified by the annual Black Friday extravaganza where my membership fee finds redemption.

On this eventful Black Friday, armed with anticipation and a shopping list, I ventured into the technological haven that is Best Buy. The thrill of snagging deals and the excitement of the hunt fueled my enthusiasm, leading to a substantial $2500 spree.

However, amidst the jubilation, a shadow was cast upon my experience, dampening the joy that should accompany such a retail spectacle. This grievance, expressed through a regrettable two-star rating, was not due to the cost or quality of the products but rather the vital factor of customer service.

In the retail world, where the spectrum ranges from food to electronics and gizmos, the value of customer service is paramount. It's a sentiment echoed in my disappointment – a sentiment that equates poor service to selling dog poo in a park; an analogy intended to emphasize the profound unacceptability of such behavior.

The crux of this narrative revolves around the purchase of a $1200 laptop, a jewel in the crown of my Black Friday haul. Regrettably, the experience took a sour turn at the computer station, where the salesman exhibited a demeanor that could be described as nothing short of rude, short, and robotic.

In stark contrast to this unfortunate encounter, the tale of the TV salesman, Donte, unfolds as a beacon of excellence in the aisles of Best Buy. His presence in the Television section was marked by qualities that set him apart – amazing intelligence, knowledge, and a genuine eagerness to assist customers.

Donte's approach was a breath of fresh air, as he took the time to teach and explain the differences in TVs, enhancing the shopping experience for every customer he engaged. His efforts, which I wholeheartedly appreciate, reflected a dedication to his craft that went beyond the call of duty.

It is with this dichotomy of experiences – the valleys of discontent at the computer station and the peaks of satisfaction in the TV section – that my review is framed. A plea to Best Buy to scrutinize and rectify the lapses in customer service, ensuring that employees like Donte, who contribute positively to the brand, are acknowledged and celebrated.

In conclusion, the tale of my Black Friday odyssey at Best Buy is one of contrasting emotions, where the ecstasy of deals collided with the agony of subpar customer service. It is my hope that this narrative serves as a clarion call for improvement, ensuring that the promise of a quality shopping experience is upheld at all times, with employees like Donte serving as shining examples...

I will be typing a similar review for the Everett Best Buy Geek Squad as well. In my experience, I have been handled pretty badly as a customer. I had an aftermarket radio with steering wheel control options installed in my car back in November 2015 and since then I have had to come back to the Everett or Marysville locations (sometimes there wasn't even a car audio tech in Marysville) to get the steering wheel controls fixed at least four times. It would have been more times if I had the time to constantly make an appointment and bring my car in every single month. Some may ask why I've let this become a problem for so long but making an appointment every month when the steering wheel controls go out is such a hassle. Recently I made an appointment to get the controls fixed again at this location, apparently the auto tech needs an appointment only to diagnose the problem and then from there make another appointment to actually fix it. I've never had to do this before, I would always make one appointment and in 30-45 minutes they'd have it fixed again. So I went in for the diagnose appointment and was told that I couldn't bring in my car because the auto tech likes to take an hour just to diagnose the problem instead of the half an hour that they scheduled me for so I had to leave because there was already another customer behind me. So I scheduled ANOTHER appointment for a day that I was off of work but the auto tech accidentally scheduled me for the next day which didn't work out for me because I had work so I had to miss out on that appointment. I have been constantly calling the Everett and Marysville Geek Squad and Best Buy departments and each time I've had to wait 10 minutes only to get on the phone with an operator that doesn't even work at any of these stores. Horrible horrible experience, it has been such an inconvenience for such a small problem. In the future for any sort of work or service that I need from a tech savvy company I will definitely be going to Car Toys instead.

Update: now that I've finally been able to have the steering wheel controls fixed, AGAIN, at the Marysville location they charged me for their already incompetent work on my steering wheel controls. Apparently nobody has been able to find records showing that I've purchased the steering wheel control options and had them installed. WHY? Because every time that I've gone in to have them repaired the auto techs would take my current receipt and give me a new one therefore my original receipt showing all of my purchases and installs has been thrown away or something. This has honestly been the WORST experience that I've ever had anywhere. I spoke with the manager and nobody has offered me anything for the troubles that they have put me...

If no stars was an option I would do it. Best Buy, by far was the worst customer service experience I have ever had in my entire life.

I bought an Apple iPad pro 12.9 Inch from Best buy. I bought an open box in excellent condition. When the iPad arrived, it was in a plain brown box and the iPad was in a literal bubble mailer. Right out of the box, the iPad is defective. The camera was glitching. It was flickering, glitching purple and pixelated. I spent over $1000 for an iPad that was supposed to be in excellent condition for it to be defective right out of the box. We updated the iPad and the camera seems to work fine now.

First off, Best Buy's listing on their website is misleading. It doesn't say anywhere what generation our iPad is. Our apple pen wouldn't connect to it, only for us to jump through hoops to find that the apple pen we have isn't even compatible with the iPad we just bought. No big deal we just bought the new apple pen. But we went to target cause they were selling the same exact pen for $40 cheaper, literally across the street.

Fast forward a week and the camera is acting up again. We try to go in to return it and exchange it for another one, only for them to tell us our only option is to just return it, have my money sit in limbo while it gets transferred back to my bank and reorder the one I want. They can't order one for you or save one for you. We tried to call Lynnwood to see if they could hold an iPad for us and they said they can't. After many calls to customer service and talking to literally 9 best buy employees, we kept getting the exact runaround. Literally the only thing they could do is just return the defective iPad and that's it.

Not to even mention the many lies we were told from best buy employees. Giving us an extension to call to help us, only for that extension to be closed. One saying Lynnwood has a replacement model for it to turn out they don't actually have it in stock. Giving us false after false information time and time again.

Moral of the story. Best Buy sent us a iPad in insufficient packaging, with a defective camera and for every Best Buy employee to literally not do anything to help us resolve the issue or even have any flexibility to help us. They wasted a literal week of my time busting my balls for nothing. We ended up returning it and am going to get and iPad somewhere else. Whatever savings I got from buying an opened box was 100% not worth the struggle of trying to negotiate...