Mor Furniture for Less — Local services in Marysville

Very disappointed in the quality of service on my recent purchase. I bought a bed frame on Memorial Day. The item needed to be shipped from the warehouse, which was fine. When I came to pick up my bed frame, they made me load it into my truck by myself, and it was very heavy. But worse than that was that the invoice said there were 5 items. They only have me 3 boxes. I questioned it and they told me everything was included within those 3 boxes. Got home to find out that I was missing the side boards. I had to drive all the way back to the store where they had the box sitting there. Went home with it. Removed everything from the boxes, and there was no hardware included so we couldn't assemble the bed. I stopped in for the 3rd time to ask for the hardware and all they could tell me was that they would have to get it from the warehouse...in 3 more days. So now, I will have to go back for a 4th time to finally get my simple bed frame order completed. I am so frustrated and quite disappointed with the service. The product quality is good, but that's the only positive thing I have to say about MOR Furniture in Marysville, WA.

Update: props to the Marysville store for hand delivering the hardware set to my home so we could finally assemble our new bed frame (even though the warehouse could have FedEx it straight to me).... However, the hardware set was messed up. Only had like 17 of the 39 screws needed, it had bolts with 2 different sizes for the allen wrench, but only provided 1 size allen wrench. I had to go to my neighbors house to bum some screws and an allen wrench that fit to complete the bed frame. Maybe it's because the warehouse sent hardware for a king bed instead of a queen. IDK,...

I was treated very poorly. I walked in and noticed an Alladin-looking dude in a funeral Suit spinning a chair. I wasn't sure if he worked there or not but he didn't greet me. I looked around and noticed another guy in a suit who ignored me. After 10 minutes a woman named Jodi came to me but her energy was like she was annoyed and that the other co-workers told her about me. Her energy was bad. I felt discriminated against them all( I am a black woman). After a bit with Jodi due to her seeing other customers come in and leaving me, I noticed a sofa I liked but she was busy helping others I noticed that her energy was different with them. Anyway, I saw a larger guy watching me look for her and trying the sofa but he didn't come to help me. So I looked at him and called him another. He hesitated and I hand gestured for him to come over. His energy was bad as well. After the brief questions I had for him, I sat back and watched all the employees greet everyone who walked in. All of them were white. I was about to walk out but was exhausted from looking around so I decided to hang out a bit. When Jodi came back to assist me, she was annoyed and I caught her roll her eyes. She pressured me Bout the sale ending tomorrow( which I have proof) and I just noticed the f king sofa is still the same price. I chose a the sofa with no help from none. I was reluctant to purchase because I didn't want to give them my business and they get commission. After being there for an hour plus and finally choosing the sofa. She Jodi finally offered me drink and popcorn. Her energy was still disgusting. Its like I did self check out. I feel they are racists and...

I rarely do reviews, but if I'm overly impressed with a business or an employee I will. This time it's both! Customer service and knowledge is hard to come by these days. We came in knowing what coffee table and end tables we wanted to buy and was pleasantly greeted by Sunny Ram. Explained to him it had woven baskets in it and we had seen it on their website, he knew exactly which model and led us right to it. We have never been into a Mor furniture store before and was really impressed with all the furniture they have on display and very well laid out and was very roomy. We inspected the quality of what we were interested in as well as other furniture on display. They carry quality wood furniture as I noted the use of quality plywood and glued dovetail joints in the drawers as compared to cheap particle board and nails that are often used. The furniture itself is made from solid wood and not a thin wood veneer finish with MDF underneath that won't hold up over time. Yes, I'm a wood worker and notice these important details and understand you get what you pay for. We noticed they had the same entertainment center for TV and stereo that exactly matched the coffee table we wanted and would make a nice living room set. We mentioned to Sunny Ram that we needed to go home and think about it and got some quick measurements to size it all out. We came back and purchased the whole set. Enjoyed the no pressure sale and good time talking with Sunny and the rest of the team at Mor furniture. If you are in the market for furniture or a bed this place should be top on your list, there is not much out there that comes close. Thank you Sunny and the rest...