Chick-fil-A — Restaurant in Medford

I went to this Chick-fil-A location over Easter weekend 2024 for a Saturday lunch excursion. It was packed! So much so, the friend I was with, her two young sons, and me ended up dining outdoors. Thankfully, it was a gorgeous weather day! I chose this restaurant, in part, because living in Alaska we do not have a Chick-fil-A. My daughter's favorite restaurant when traveling is Chick-fil-A. In honor of her, since she was not with me on this trip, she asked me to order her favorite meal: Mac 'n Cheese, Waffle Fries, and a Frosted Lemonade. 🍋 As in the words of my father when eating Chick-fil-A's waffle fries, "It's a whole potato!" That's right sir, and they are tasty and amazing and all things wholesome and good! As for the Frosted Lemonade, it's like a dream-cicle in a cup. One of the best things to drink on a Spring/Summer day! While eating outdoors was nice, the views are of a parking lot so the outdoor atmosphere is not noteworthy. We did head indoors after eating for my friend's young boys to finish their last few bites and to allow them to visit the indoor play space. The indoor atmosphere at Chick-fil-A locations is typically a delight and this location in Oregon was no different. The carnation flowers on each table has forever been a great touch and elevates the dining experience for everyone! Plus, who doesn't like signage that makes you smile? By the time we went back inside, the lunch rush had subsided and there were a few empty tables to be found. The facility was kept clean by attentive staffing who would clear and clean each place shortly after each party of individuals vacated their seats. Overall, Chick-fil-A gets a full five-star rating! Outside of the fact that Chick-fil-A's play place could be bigger, there is very little to...

Update on 5/27: we ordered on the app and waited over 30 minutes for our food. When it arrived, it was all stone cold. It had clearly just been sitting for quite some time. When Ms. Pat immediately came over to retrieve our drink carrier, she ignored my comment that our food was cold and instead talked AT us for several minutes about how they reuse all the paper products, regardless if they have gone to customers and been used. Absolutely gross. So when you get your drinks, just know it's been touched countless times by customers and staff for an unknown period of time.

We eat here regularly because it's super convenient to order on the app and grab a table with my daughter during the week. Usually the food is hot and great, but two consistent issues:

1. there is a hostess (Ms. Pat?) who I am still confused by. Every. Single. Time. she fails to recognize us and lectures me on how I can trade the toy for dessert, and really should. She also scolds me if I'm not "fast" enough to take my drinks out of the cardboard carrier, because apparently she needs it back asap for other orders. On Halloween week, we got a long story about how she didn't like dressing up and was forced to wear a headband (again, I'm trying to eat lunch with my daughter). Most recently, my toddler asked if she could have a hand wipe and we were told those were ONLY given at the end of the meal and she would come back (she did, but wouldn't give out a wipe/mint... Only wanted our drink container).
2. ordering on the app seems slower than just going in the drive thru or at the counter. We routinely wait 15+ min...

I really like this chain but this place had a few glaring issues...

I did appreciate the level of activity I saw from the counter attendants as they were focused on their tasks.

Fries underdone. They were on the verge of blanched and where a bit chewy.

I went to the counter to get some ketchup from what I found out is the hostess stand. Had two packets in y hand when the hostess walked up and gave me thr immediate feeling I was doing something wrong. I asked if it was OK to take from that location and she informed me that it was the hostess supply and there was a customer sauce supply in another location. This location was by the bathroom entrance which I feel is pretty bad placement. On top of that there was no signage to inform the casual customer to highlight the area.

I wish it stopped there...

After my awkward exchange with the hostess she thought it'd be good to give me "her favorite sauce combo" to which I said "ok" and went back to my table.

There is more...

The hostess walked the tables which also made me feel a bit uncomfortable. She made a few rounds and then stopped at my table to ask if I had any questions. I said no as I'm an adult and would engage the staff if I had any. Really long pause and she walked away... I never felt so awkward eating fast food! I ate the rest of my food in a bit more haste and left.

I wish nothing but the best for the staff and continue to receive good feedback to get better.

3 stars. It's OK. Sadly, Won't be...