Cafe Ole — Restaurant in Miami Beach

Exceptional Service by Franklin - A Waiter Par Excellence!

I am writing this review to express my utmost appreciation for the extraordinary service provided by our waiter, Franklin, during our recent visit. His professionalism, attentiveness, and genuine kindness left an indelible impression on us, making our dining experience truly memorable.

From the moment we stepped into the restaurant, Franklin greeted us with a warm, welcoming smile that instantly made us feel at home. His knowledge about the menu was impressive, and he was able to provide detailed descriptions of each dish, helping us make informed decisions about our meal choices. His recommendations were spot-on, and each dish he suggested was a culinary delight.

Franklin's attention to detail was impeccable. He ensured our glasses were never empty, our table was always clean, and our needs were promptly met. Despite the restaurant being busy, he never made us feel rushed or neglected. His ability to manage multiple tasks while maintaining a calm and friendly demeanor was truly commendable.

What set Franklin apart was his genuine interest in our dining experience. He frequently checked on us, not just to see if we needed anything, but also to engage in pleasant conversation. His friendly and personable nature added a personal touch to our dining experience, making us feel valued and appreciated.

Franklin's service was not just about serving food and drinks; it was about creating a warm and welcoming atmosphere, about making us feel special, and about turning an ordinary meal into an extraordinary experience. His passion for his job was evident in his every action, and his dedication to providing excellent service was truly inspiring.

In conclusion, Franklin is a true asset to the restaurant. His exceptional service, combined with his warm and friendly personality, made our dining experience truly unforgettable. We look forward to returning to the restaurant, not just for the delicious food, but also for the amazing service provided by Franklin. He is, without a doubt, a shining example of what excellent customer...

I been to this restaurant twice in the last few days and it has mediocre at best.

The first time was terrible. The host was too busy dancing and attracting new patrons than to direct a server to come and take our order. I had to go up and disrupt his dancing to remind him to send a server. When we finally got to order the steaks, my medium rare tomahawk steak was more rare than medium-rare while my coworker's prime ribeye was more medium than medium-rare. The appetizers of tuna tartare and garlic shrimp were ok. We also finally got water refills when the check came.

The second time was the night after with more coworkers. It was a private event with preordered courses. However, that did not help with the food quality or service. I saw that the majority of my coworkers left early because of the slow service and overcooked meats.

I think this place either has bought reviews or a lot of visitors are people vacationing from places that may have worst food and service. I would avoid this place. The food and service quality does not warrant the...

We came here for the second time, after a good first experience. However, this second round went totally wrong. We were sitted and waited 15 min to get moved to another table to accommodate another customer. We received two glasses of yap water and then we were on our own for another 20 minutes. No waiter was serving around our table. So after 35 min a waiter took our order. We waited another 25 minutes to get a part of the dishes, the other bit arrived 15 minutes later. The side dishes were undercooked and the main dishes were not good at all compared to our first experience. Explaining the situation and asking to the waiter to get our side dishes re-cooked, we received a condescending interaction from him and left saying he couldn't help us. After that I went discussing with the manager, no commercial gesture was made apart from a "sorry about that". In the end the classic 20% service charge was applied for an inexistent service, and the waiter was rude enough to ask me for a tip after paying the bill. Very poor customer...