visited D’Oro’s with my girlfriend on Wednesday August 6th around 7 PM. We ordered a 14-inch pizza (half cheese, half pepperoni), a side of mozzarella sticks, and two drinks (a Coke and a Coke Zero).
When placing the order, the cashier mumbled something under her breath that we couldn’t make out, then abruptly asked what size we wanted—despite us having already said “14-inch” in our initial order.
The pizza came out fairly quickly, but then the dinner rush began. After about 30 minutes, we still hadn’t received our mozzarella sticks, so we asked if we could just have them to-go. The cashier replied they “weren’t ready yet,” then walked away without further explanation. We noticed that every other table around us had already received their appetizers and entrées.
Twenty more minutes passed with no update. We asked again, but instead of responding, the staff went to the back of the kitchen, then returned saying the mozzarella sticks would be out “in one minute.” At this point, it was only after one of us spoke Spanish that we received any respectful communication from the staff.
We explained—again—that we just wanted a refund for the mozzarella sticks. It took nearly 15 minutes for that conversation to happen, and while they agreed to refund us, the refund still has not appeared in my account.
This experience left us feeling ignored and disrespected. Between the lack of communication, the long waits, and the fact that the staff only engaged with us respectfully once Spanish was spoken, I cannot recommend this location based on our visit.
I would also like to stress that I meant to submit this review last month, however I reviewed the wrong D’Oro’s pizza my apologies to...
Read moreUpdated review: Been here several times since. It’s very clear that there isn’t the best quality control. One day the cheese on the cheese pizza is super tasty and delicious. Another day it’s bland and very mediocre. They must have different pizza makers that put their own spin on it. Or the cheese recipe is inconsistent. It’s hit or miss. Good luck when it’s your turn.
Changed from 4 stars initially to 3 now.
Original review: From Chicago where there is some of the best pizza in the world. Since I’ve moved to Miami it’s been insanely difficult to find good pizza. I saw all the reviews for Doro and wanted to try it again. My first try was a walk by quick stop in for a slice. Average at best. This time I ordered a full pizza for delivery. Very interesting as some bites of the pizza are absolutely amazing where the ingredients seem all in the right place, while other bites don’t have the same taste. If you guys can get that figured out, it’s a big winner. Really good pizza. I’ll be...
Read moreI recently visited this establishment and unfortunately, it seemed like everyone was in a bad mood except for the owner/manager. While it was nice to see their positive attitude, it was disappointing to feel the negative energy from the rest of the staff.
When I requested a red pepper, the staff only gave me one, which was not sufficient for my needs. I would appreciate it if they could be more attentive to customer needs and provide sufficient portions.
Overall, I think this establishment could improve their customer experience by creating a more welcoming atmosphere and providing better customer service. It's important for customers to feel valued and appreciated, especially in a competitive market. I would suggest that they train their staff to be more friendly and attentive to customers and consider increasing the portion sizes of their ingredients.
Despite these issues, the food was of ok quality and the establishment was clean. With some improvements, I think this place...
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