I am in awe. Today was a special day at Kush because I brought my mother. I was telling her about how much I love this place and how they have an awesome burger with guava in it. (frita)

we were the first ones to show up today and were followed by a couple more parties. after about 30 minutes of waiting our server Dannielle informed us that our food was taking longer than usual. I didnt really notice until she brought it up. I looked around and saw that everyone that showed up after us was already eating, but life.

After about 5 more minutes a manager walks up to us to also let us know that the food was taking longer than planned. Since I myself work in food and beverage I told him its no big deal things like this happen.

THE FOOD SHOWS UP the burgers looked good but to my misfortune. My burger was overcooked. We had waited and now my favorite burger was overcooked 🤨🤨🤨. On top of that I was going to be splitting half and half burgers with my mom, so all the hype I created around the (frita) was immediately affected by the temperature.

As I was reluctantly starting to eat my burger, our server Dannielle walked up to me to check on us. I showed her my burger and said in the nicest way possible. "my burger was sent in medium and this is obviously overcooked" she agreed all while immediately informing her GM.

THE MANAGER Hats off to our server Dannielle for being clean cut about her service; Huge shoutout to her GM. After he inspected my concern, he also agreed it was overcooked and that both my mother and I waited long enough to get an order that was not to standard.

In order to please us he said he'd send for another burger. I was already eating it so i told him not to. Regardless of him insisting, i said no.

THE RESULT The GM exhausted all options to get me another burger. He looks at my mom and offers us dessert on the house for our troubles.

My mom got a key lime pie (amazing)

And then we asked for the check.

Apparently the GM went as far as comping the Burger and the dessert off our tab.

WOW. This is what I call HOSPITALITY and AMAZING RECOVERY.

The GM did what he could do and it was more than enough for me to feel like we were special guests to them.

Things happen all the time from my experience in the field. Im a bartender and have been in Dannielles shoes, so I didnt give her a hard time because THE KITCHEN IS THE KITCHEN THE SERVER IS THE SERVER.

Even though they both represent the establishment. Does not mean she had to missout because of the Kitchen's mistake.

All in all 5 stars for great service 10 stars for the recovery. Will definitely bring mom back for another round.