Olé — Restaurant in Miami

I love the Intercontinental Miami. And the bar at Toro Toro is great. If you are looking for a place to eat breakfast, go to the Starbucks or somewhere outside the hotel.

This place, Ole, is not value for money. My room rate included breakfast for 2. The bill showed each breakfast was $45 plus tax and compulsory 18% service charge. Yes there is a buffet, and a person will make eggs to order. But otherwise it is unremarkable.

On the second morning I went down for breakfast and wanted fried eggs. The "chef" at the egg station refused to even look at me or anyone else waiting to order. Fur about 5 minutes. At some point a manager came out and the chef said he refused to cook any more orders until he got new skillets... The ones he had were all sticking. Okay so the guy is having a bad day, he's feeling entitled, or maybe both. A few minutes later the Executive Chef comes out, has a word with the chef, and delivers new skillets. The skillets are in cloth bags. The chef takes two out of the bags and starts cooking omlets for the guests ahead of me. He didn't wash or even rinse the skillets. I ordered fried eggs, which he cooked in an older skillet. I just couldn't believe he used those new skillets without cleaning them.

The eggs were fine. I've had better at IHOP. No way i would have gotten value for money at...

The only reason they are getting 2 stars is because the food was actually good. The service, TERRIBLE. It took 10 mins to even have someone come over for a drink order. I then received my drink but my husband never did, until our food came. Which took 30 minutes to get and we were one of two tables in the entire place. When it came time to pay, they were charging me $35 for my steak and eggs when the menu said $28. When I brought it to the waiters attention (showing him the picture of the menu I took) and asked for an adjustment, he immediately got attitude and said I pulled the photo offline, even though I can show a picture date and time stamp being taken. He finally went and pulled mine and my husband's menus back out that he had just put away and saw they were different. He got more aggravated and said well now you have to wait for me to get a manager. Once the manager looked at it, they fixed the price but then charged us for my husband's drink that he again did not get until the food came. Just so they could charge us the same thing. Mind you, the glasses are about 8 oz in size and we never received a single refill. Not the first impression of Miami I was...

Astonishingly overpriced. My husband and I were staying here because I had a conference here, and since I was in a rush to eat breakfast before my first session, I thought, “how bad can it be if we just order something small à la carte?” After we finally succeeded at flagging down a waiter, he tried his best to sell us on the buffet for $38.00 a person. We said, “no thanks, just the Eggs Benedict” ($22.00 a person). What a lovelessly prepared dish. About a tablespoon of Hollandaise each. We would have been more satisfied with Egg McMuffins. Black coffee was $5.00. Even more shocking: tea was $7.00. Yes: a mug of boiling water and a tea bag. 18% gratuity was added automatically (for a place that charges that much, you’d think they’d be able to pay their employees a living wage). Avoid this place like the plague: the hotel is clearly trying to rip off a captive audience. The line at the Starbucks, the only place in the hotel selling coffee and vaguely breakfasty food for market rate prices, was 40 people long: that...