Teriyaki Madness — Restaurant in Midwest City

While the food here tasted pretty good. The two staff members at the front of the store were quite rude with most of the customers. Unfortunately, this wasn’t the worst part of the visit my coworkers and I are allotted 30 minutes for lunch and while there were only 6 people ahead of us it took roughly 55 minutes to get their order when they were the first of us three to order. When we asked about the order instead of checking on its progress we were told “it’s being worked on” or “we prioritize online orders over dine in” and even better they told my coworker “the reason we got our food first was because we ordered online” which they just made up. When I finished eating I stood up at the front to try and speak with one of them. while is was waiting I noticed a single dish being constantly ignored and not being bagged up which ended up being his order. We understand that each meal is made after it’s ordered but there seemed to be no organization when it came to the meal window where the cooked food was passed from the kitchen to the serving area and then was to be bagged. These are not issues a store that has been there for a year should have. I would only advise people to order online if they wanted to...

I did not know it was a tap order establishment. I’m fine with that. But, I witnessed the gentleman in front of me (that also did not know protocol) wait a long time before he figured out it was self service. What blows me is that there was a lady at the counter that never greeted either of us and watched us stand there confused. We never even received a hello. I guess customer service is a lost art. She simple could have stated “use the tap screen”. While sitting and waiting on my food I noticed another employee clock in. 5 minutes later 3 guest came in and were greeted by that gentleman and asked how can he be assisted. I’m definitely confused now. The 2 previous customers were COMPLETELY ignored and not assisted. We had to figure out how YOU run your business. I’m at a loss for words. I will NEVER spend any money in this establishment again. I will not take away the hard working cook or the gentleman that came in after myself and the guy ahead of me ordered. They treated their guest great. I’m highly disappointed and...

Me and my son were the only 2 people inside of the restaurant when we ordered. We sat there for 25 mins waiting for our food. Several people came in after us, one customer ordered and ate his food before we got ours. We ordered 2 bowls, nothing extraordinary. A couple of door dash orders were completed while we were waiting but besides that, it was not busy. As I had plenty of time to sit and observe, I kept seeing the cook cut up the chicken into strips and then help himself to some before putting it in the bowls. Watched him do this 3 times. I finally went back up to the counter to let them know we had been waiting almost 30 mins and the girl behind the counter turns around and grabs our food, puts it in bags and never says anything about why it took so long or even attempts to apologize for the wait. The food was good, but not wait for 25 minutes in an empty restaurant good. If this place wants to stay open, they need to figure out a way to cook more efficiently, especially since our two...