King Eggroll Express — Restaurant in Milpitas

The one rating was lowest I could enter but really a negative Zero would be applicable. I decided to Order from King Egg Roll Milpitas for my nieces Baby Shower. I phoned in my order Friday for pickup at 12:30pm Saturday. I was asked who would be picking up the order I replied my name or Sister gave her name. The person assumed my Sister was making the call and started referring to me by that name ok see tomorrow calling my sisters name...First clue things are not going to go well. So after running errands in San Leandro Saturday on our back to South Bay we stop in Milpitas King Roll to pickup the food for our event, Worker for King Roll assisted my Sister in bringing out the food and placing it in the car. We now headed to final pickup place then to our event. I receive a call after arriving in San Jose concerning my order. Long story short I was given the wrong order.... Mind you I wasn't told this in the beginning of the call I being questioned over and over I was upset why are you calling me finally after 20 minutes of back and forth I find out 2 big orders placed for Saturday Pickup 11 and mine at 12 apparently 11 didn't pickup they gave me their order instead my order... Here's the kicker the money driven manager is telling me to bring back the order. Mind you I am on way to my event. But more so I bring back the order and he was going to give it to other client??? Let that marinate for minute... imagine the health issues KING ROLL big ZERO on all levels... Oh and the food was horrible! What happened even their egg rolls weren't good! The Manager of that store Horrible, Board Health, Food and Drug someone needs to Monitor them. Needless to say they lost a customer. My items totaled over $250. Won't be back!!! Again unforgivable horrible service!!! Oh the person order was $30 more than mine... Your error eat the difference it may taste better than...

My husband and I have been to this location twice, both times it was the same person behind the counter and both times she was rude. When we walked in the first time she looked up and seen us come in she was helping someone, as we waited another two people came in we walked up to get ready to order she completely ignored my husband and I and started helping the people who walked in after us! My husband let her know we were here before them. She didn’t apologies just continued asked what we wanted? The second time we walked in it was the same person she was on the phone taking an order she ended the call so we waited for her to come over and take our order she then proceeded to answer the phone again and continue to take another order not once did she communicate anything to us? We walked out and didn’t even order. We won’t be going here again. We love king egg roll but we learned our lesson we won’t be going...

Wasted $22. This place is not a "REAL KING EGGROLL." It seems to be a branch of the original but I can only assume it has different management. This place is undedible.. the food tastes as though it's been sitting out from the day before. I ordered a 2 piece plate with rice (bland), BBQ pork (looks as if it was boiled), and the king egg rolls famous orange chicken (totally soggy and tasted as if it was spoiled). My wife and I took one bite of everything and immediately threw it in the garbage right there in the store. We also asked for a cup of water for our son and the man responded that they don't have water!! On a hot day they don't serve water to their customers. So this place definitely is a bad place for the KING eggroll name. I absolutely love K.E.R., but this is the worst Chinese food I have ever had in my life, waste of $22....