Days Inn by Wyndham San Jose Airport — Hotel in Milpitas

We were schedule to stay at the Days Inn, in Milpitas,CA (95035) from July 8, 2021 till July 12th. More than 10 days before our stay, I called to make sure our reservation was correct. We needed a room with Handicap Access as my wife depends on her scooter to travel. I was told by the agent over the phone, yes I will make sure you get one of those rooms (King Size) on the 1st floor. When we arrived, we were informed by the General Manager Sudeep, that the reservation on his end, showed a Queen sized room and that the only one available was on the 2nd floor, where we had to depend on a sketchy elevator. I then showed him my confirmation email, which stated King Sized room, on the 1st floor to which he simply shrugged his shoulders and said there's nothing he could do. He then offered me a rollout bed, which was not adequate. The next day, after checking back with Sudeep 3 times, we were switched to a King Sized room, two doors down, still on the 2nd floor. I then went to Walmart to purchase a shower chair for $42.59. We then met some friends for dinner that evening. When we arrived back at 8:30pm, we were greeted by Haylee at the front desk. As we attempted to take the elevator, we noticed after 5 minutes, it was not opening. I brought the situation to Haylee's attention. She came back 10 minutes later and stated there would be a delay, as the elevator needed to be reset. Mind you we are tired and my wife CANNOT take the stairs, as she needs her scooter to travel. Haylee wasnot able to reset the elevator as she was not trained, then revealed to us, the elevator has been known to have problems, something that was NOT told to us by the General Manager Sudeep, when we checked in the night before. She then told us, that she was not able to get anyone to come look or fix the elevator that night and instead offering a solution, she suggested we probably needed to find another hotel. Haylee stated she spoke to Sudeep and that he would refund our entire stay. While I am back on the 2nd floor, scrambling to take our luggage and belongings to the car, leaving my wife downstairs at the lobby; an abled-body customer comes inside and is given a room on the 1st floor, with handicap access. As my wife Kathy points out that we previously reserved a room on the 1st floor and that the customer could easily take our room; which they seemed agreeable to take by the way; Haylee stops them and says no, you're going to get the 1st floor. So instead of offering a solution, given the fact that we had no access to our room on the 2nd floor, because of the broken elevator, despite the fact that an abled-bodied customer was okay with taking our room on the second floor, so that my wife and I could take the 1st floor with handicap access, which by the way, had a shower chair in the room, we were basically told NO, you don't matter, you're just out of luck. I would have thought that Haylee, a larger sized woman herself, would have sympathized with our situation and tried to offer a solution, but no, her attitude was, tough luck you're stuck. As my wife, tried to display her frustration, while other patrons were nearby (Never screaming, never shouting obscenities, NOT ONCE); Haylee stated and I quote "If you persist on discussing this, I'm going to have to ask you to leave." All because we couldn't get a straight answer as to why she wouldn't switch our room with a physically abled person. I'm beyond UPSET, DISSAPPOINTED, DISGUSTED & HUMILIATED by Haylee and her callous attitude. I feel at the very least, I should be refunded the $42.59 I had to spend on a handicap shower chair, something that was available in the room we originally reserved (KING SIZE, 1st FLOOR with Handicap Access). It would seem that perhaps some further training would be in order for Sudeep, as to what to do when you have a complex situation like ours and solutions, as he offered none. I would strongly suggest that Haylee be FIRED or at least disciplined for her lack of customer...

Check in was fine. The lady I interacted with was professional, polite and engaged in conversation. Unfortunately from there on, things went downhill. First, ants started to crawl all around my bathroom, followed by other bugs. In addition to this, the location, while seems appealing for easy access to convenient stores, grocery etc. It is unfortunately a hot bed for thieves. Not the homeless scavengers, but the aggressive drug dealing schemers. The first thing I noticed was three tools missing from the bed of my vehicle. A pry bar, a box filled with various items for my trade and an empty propane tank. I wrote this off as my mistake, knowing the location and environment there well, I should have brought them inside and or put them in the cabin of my vehicle.

The following was unacceptable. I stayed for 1 night of my 4 day stay, yet was forced to vacate after the first night. On my second evening at this hotel, I stayed up rather late. I was just getting to bed, around 11:45-12ish. I awoke, I exited my unit, and walked off the property line to smoke a cigarette. I ended up conversing with a man from Fiji, who acknowledged its a rather hit or miss area, where people will prowl the neighborhood. This being relieved to him out of my suspicion that it may have been him trying to pry open the window quietly and nudge the door. As this occurred, i i shared one of my cigarettes with him as we spoke of our upbringing, me from Italy, him from Fiji. As we spoke across the way in a separate property, I witnessed a Vietnamese man exit a grey Toyota Rav 4 style vehicle and walk straight to rooms 106, 105 and 104, returning to unit 105 and attempting to break in clearly. I, being scared yet naturally a hot blooded paisano, approached, took pictures of him and his vehicle as he raced off.

Oddly, I noticed and heard a younger group of gentlemen up in the 3rd floor barking saying he did that to their unit as well. I did not believe them at all, knowing whenever I had exited my unit to leave for work or eat, they were always out one the railings on watch. Be aware, if you are of means or resemblance of someone of means, spend more for a more secure and safe location. These gang style thieves work together, rent rooms for a few days to do their shady dealings and then move on to their next targeted area before people catch on. This was mentioned to me after filing a formal police report with the city of Milpitas and personally reading out to a one Chief of police in San Jose. What these clowns don’t realize is im from a family of law.

To sum it up, I left after that event asap, returned the next morning to inform the man I was checking out and will be requesting refund. He said the manager would call as soon as he returns. He never called. He is likely a cheapo Patel who will attempt to counter my refund request and he will fail at doing so or risk the repercussion of taking such route. We are also Club Wyndham Timeshare holders and will be emailing our guy in Las Vegas about...

One of the many reasons why this hotel stands out is its awesome staff. From the moment you step foot in the lobby, you are greeted with warm smiles and friendly faces. The staff members are attentive, accommodating, and always go above and beyond to ensure that their guests have a memorable stay.

The hotel's great location is another highlight. Situated in a bustling area, there are plenty of places to eat nearby. Whether you're in the mood for a quick bite or a gourmet meal, you'll find a wide variety of culinary options just a stone's throw away from the hotel.

When it comes to breakfast, this hotel knows how to start your day off right. With a perfect breakfast spread that includes eggs, bagels, waffles, and more, you'll have plenty of delicious options to choose from. The breakfast area is well-maintained, and the food is always fresh and tasty.

What truly sets this hotel apart is the staff's commitment to going above and beyond for their guests. Whether it's providing recommendations for local attractions, assisting with transportation arrangements, or simply ensuring that you have everything you need for a comfortable stay, the staff members are always ready to lend a helping hand.

For sports enthusiasts, this hotel is a dream come true. Located close to Levi's Stadium, you can easily catch a game or concert without having to worry about long commutes or traffic. The convenience of being in such proximity to the stadium is a major plus for sports fans.

Cleanliness is a top priority at this hotel. The rooms are spotless and well-maintained, ensuring a comfortable and pleasant stay. The hotel takes pride in its cleanliness standards, and it shows in every aspect of the property.

In addition to its great location near Levi's Stadium, this hotel is also conveniently close to the San Jose airport. Whether you're arriving or departing, the proximity to the airport makes your travel experience seamless and hassle-free.

Families traveling with children will appreciate the kid-friendly atmosphere of this hotel. The staff is welcoming and accommodating to families, making sure that both parents and children have a wonderful stay. The hotel also offers amenities and services tailored to the needs of families, ensuring that everyone feels comfortable and cared for.

Despite offering exceptional service, a prime location, and top-notch amenities, this hotel remains surprisingly affordable. It provides great value for your money, allowing you to enjoy a comfortable and enjoyable stay without breaking the bank.

In conclusion, this hotel offers an incredible experience for its guests. With awesome staff, a great location, lots of nearby dining options, a perfect breakfast, and a commitment to going above and beyond, it truly stands out. Whether you're visiting for a game at Levi's Stadium, catching a flight at the San Jose airport, or simply looking for a clean and comfortable stay, this hotel is the...