I hadn’t been to this place since it first opened since I moved out of state 9ish years ago. Boy has it gone down the gutter. You can tell the GM is running a weird, COGS-focused dictatorship around there. While we waited for our table we ordered a pitcher of spicy margarita and asked for a splash of pineapple - “bartender” was like “ummm sure..?…very reluctant for some reason. So my wife and I are like ok, maybe just a bad day. It happens.

Drinks come out and it was quite literally the worst margarita we’ve ever had (we’re in our 30s. Could barely even finish it. Out of towners BEWARE that these bartenders don’t appear to be REAL, experienced bartenders who know how to make cocktails, they’re your typical Milwaukee dive bar bartenders who make mixed drinks, not cocktails. Both she and the other bartender had serious attitudes but again, ok maybe bad day.

We finally get seated and WOW was the server incredibly rude, sarcastic, and short. The group of 6 i was with all made comments on it as she walked away. It was awkward and weird. She took our orders which took forever to come out. I get my drink which is some sort of Razz margarita and it tasted terrible. I let my friends have a sip and they all agree and suggest I send it back for a new one. I reluctantly do, and the server seems visibly upset/worried about it and says “I need to talk to my manager to see if I can take it off” 😳😳😳 at that point I handed the drink over to her and said “tell him the customer isn’t satisfied with his cocktail, it wasn’t made correctly, it needs to be taken off my tab, and id like something else. Thank you”. She literally rolls her eyes, snatches the drink, and storms off to talk to the manager which appeared to be quite the negotiation from a distance 😆. This place appears to be hurting and it shows. That said, our tacos were indeed solid.

Message to the owner: don’t focus on COGS at the expense of the guest. If a guest can’t ask for a splash of pineapple or return an unsatisfactory drink without putting uour staff in distress, then the writing is on the wall. Revisit the service checklist/script imposed on your staff. And always, ALWAYS put the guest first.