I would HIGHLY not recommend this restaurant to anyone. I would not bring my wife to this place . The place atmosphere is dated. Please consider the reviews and my message here. There a lot great choices in Myrtle Beach, SC to get a dinner. The owner and chef lack of consideration for people health with serving pork on a salad . The world has change on creating salads and foods without fats that are delicious. The fish tank in the Foyer of the restaurant makes the place have a distinct smell. My experience: 30 years plus restaurant experience and presidential food service. Food educator . April 26, 2024, my family of just 4 including me dine at the restaurant for the first time. We are locals. We used a coupon book with discount they sell for fundraisers for the schools in the area. I used a coupon to only be upsell by the waitress by 20% tip. I have over 30 years experience in the restaurant industry. From fine dining to presidential dining. I went on a recommended from a friend to check the restaurant out plus we like to check out new restaurants in the coupon book.
Food Quality was BA - below average. Hard Rolls , Salad is drench in dressing and pork - ham. Why put ham on a salad that is complementary? This is unsatisfying to anyone that really just wants a salad or does not eat pork.
My steak was cook right. My son steak was supposed to be medium rare. It was more like blue rare. I asked the waitress to recook the steak. She told me she could bring a hot plate for us to cook it. Definitely not! She was not happy. I sent the steak back to be reheated to right degree. I Understand that the staff is not happen when they have to recook an item. The steak was 8 oz , I sent the steak back at least 6 oz . This should never been an issue. Why would I cook my own steak if I come to a steak house? I am not working there .
My green beans were salted . A lot salt for veggies. A lot butter is used and salt for veggies. Recommend using natural flavors from chicken or beef stock. Line cooks behind the buffet should be wearing gloves and hair protection for serving according to HACCP for guidelines on servings. The food to me was not hot. I did not have a thermometer on me but I should request one. Danger zone is critical for hot food and cold food. Server take off your straw paper wrapper and leave it on the end of straw. So a server that not wearing gloves put the hands on the uncover straw and put it your drinks. Why? That not sanitary. Hand washing station are not in view at waiter station. We still need to wash hands when you change tasks when serving food. I would recommend the restaurant not to be in the coupon book if they are going to up charge you for 2 kids and 2 adults. Why purchase a coupon book to check out new restaurants to only be up charge on the real total. I usually pay more than 20% for good service and food.The buffet for full of tomatoes based products. Unsatisfactory. Recommend using olive oil as alternative for pasta items. Cooking vegetables progressively on the buffet. Fresh item and healthier options. There are lot ways to update a buffet. Cruise ship and casino have buffet that offer many options to the patrons. Recommend going to check out new menu and method for cooking different dishes that are not all tomato base. The restaurant is outdated with the decoration. I would want to have my beverage full when eating my meal plus my son would appreciate the proper utensils - steak knives and fork to eat his meal. Mozzarella sticks are cooked in dirty oil . The sauce was small for the amount of mozzarella stick you are given. The stick seems to be burned or cooked in dirty oil. Please change the oil in the fryer or stop burning the stick. paid the bill. I asked the waitress about the bill and her response on the amount of the tip did not add up on the actions of the service or restaurant. Actions speak louder than words. Not having drinks and having to task the waitress for items is unacceptable. Poor food and service is...
   Read moreBEWARE-This place will charge you a 20% tip to your overall order and not say anything! Yesterday evening, my family and I went to this place as it was suggested on their website that there's an early bird special for the Italian Buffet. For $13.95 I initially thought that was a good deal; that was until after I received my first plate. We got there and were seated immediately. We walked thru what would appear to be a 'maze' as you go from one hall to another and to the dining room. The hallway had photos of what I would assume to be the 'family.' Family photos do not belong in a restaurant and rather, offered a tacky dining experience. The dinning room had old musty carpet and the interior resembled a dark and outdated atmosphere. However, the waitress was nice and pleasant but unfortunately, that doesn't take away from the end result of this business. Once seated, I could not figure out where the buffet was located. Turns out, it was a distance away from the dining room and for those such as my elderly mother who was with us, would have difficulties in going from one room to a hallway that contained partitions. The partitions was used in directing one to the buffet. Speaking of the buffet, you could not serve yourself but instead spoke to the server over a window. The buffet was mediocre at best and contained a large abundance of tomato sauce that had no flavor, nor did any of the meats. In all my years of both working in a restaurant as well as eating, I have never seen anything like this in my life! We paid the bill but it wasn't until an hour or so down the road did my wife look over the receipt and became angerly excited-we paid a tip on top of the 20% tip! There's plenty of other places that are in the Myrtle Beach area that won't deceive you-just BEWARE of this place!
UPDATE: 1/30/2024 So I sent a complaint to the BBB and they did close out my complaint, but my complaint was about the tip and lack of signs. This is what the business said: "...These signs are posted on the entry door, exit door, and also the hostess stand. Also, the check was paid by a credit card and the tip line reads additional tip. The servers are also trained to tell each table when the tip is added. We add gratuity to any table five or more or any table with a discount..." Is this person on crack?! What kind of BS is s/he spewing?! We were never told! Anyway, I'm listing this in every single review I can find on-line. This...
   Read moreMy husband and I with our 3 teenagers and adult son and girlfriend and another person from Virginia came for nice dinner b4 leaving S.C and it was disappointing. On Google it says price $10-$20 and this isn't accurate, add ons were $10 plus everything else was $20 plus. It was hot and stuffy inside. 5 of us order steaks and followed their menu for cooking. 3 of ours were undercooked a lot. Medium well on their menu is Grey middle but it was blood still on top and not cooking. My skillet wasn't sizzling at all like the others were so I asked for a refund on my meal. One person ordered Medium and it was rare entire inside was red not pink, son couldn't eat it and felt sick. One person got Medium and it was red but not as much as the other one and this person liked it red center but these 2 got two different kinds and size steaks to trade. Loaded baked potatoes were all made different in that some were hard some were hot and some were not hot and butter wouldn't melt. Pizza which is 3 slices tasted like card board and hardly no sauce. The mozzarella sticks were so good though but only get 6 in an order. Stuffed peppers were good for those who liked them. The green beans was the only thing one person with the steak liked. Got 2 Kahlua frosts for $14 each and it didn't taste all that good for the price. Whalburgs mud pie is awesome for $10. The server was nice but she came when we really didn't need anything and when we needed her she didn't come. She didn't clear our table from appetizers and stuff b4 giving us our food, so it was hard to fit food on the table to eat and had to ask her to take them when she returned. She was patient though, because she had came to us 3 times b4 we were all ready to order our main course's. I didn't think the automatic gratuity of 20% for parties of 5 or more was fair for our service and food, I mean it was $71 gratuity and our bill was $466 total. Being from Virginia which is more expensive, I have never paid this much at a steak house for what we ordered. I'm shocked because the reviews were amazing and is why we chose it, not sure what happened but they dropped the ball big time. I mean when I told the server about the other issues she didn't offer a discount or to correct it, only offered to put mine back on the grill when I asked for a refund. Steak sizes were nice too, wished the cook...
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