NY Pizza Kitchen 8 Ave Boardwalk — Restaurant in Myrtle Beach

Another NY Pizza Kitchen, we decided to take a look at the menu to determine if it would be a good fit for a quick lunch.

After looking through the menu on the front window, we decided to give the restaurant a try. We walked in and were told to go ahead and sit where ever we wanted so we chose a booth along the back wall, at this point we had ample time to check the menu while they determined who would wait on us.

They provided us with a server quickly enough, we ordered the grilled chicken sub with French fries and BBQ sauce on the side, along with a Caesar salad. For drinks we just ordered water, at which time we were posed with the question of bottled water vs. tap water with ice and being as thirsty as we were we just wanted water, so we chose tap water with ice.

Our server brought out my French fries first, she also asked me if I wanted ketchup, of course I said yes. I was provided a pile of ketchup packets, she then asked if I wanted additional ketchup for the overflowing basket of fries, of course I said yes once again. The Caesar salad was then brought out, served in a tinfoil bowl with a small cup of dressing on the side, our server then asked if additional dressing was needed, based on the initial salad to dressing ratio it was definitely going to be needed. My chicken sub was apparently still being prepared, so I just ate my French fries and waited. After I finished a good portion of the fries, my chicken sub was brought out with a side of bbq sauce. The sandwich was served on a paper plate and appeared to be a very basic sandwich, even more basic than a subway sandwich. The chicken was sliced and sparse as was the cheese. It was a very disappointing sub sandwich.

I had initially checked into the establishment on Yelp, at which time I was offered a 10 percent off coupon. I presented the coupon to the server, she apparently didn't even know what yelp was and decided to ask for help, yet no one working in the restaurant knew of yelp or how to discount a coupon so decided the offer was no longer valid and presented me with the bill. After looking over the bill I discovered this was apparently an a la carte establishment.

They charged for literally everything they brought. They even charged for the tap water! They charged additionally for ketchup, dressing, bbq sauce and since they offered nothing other than paper plates, plastic cups and tinfoil bowls, there profit margin is off the hook.

The price point for this establishment is to high, yet the quality and transparency is to low. If your going to provide this level of quality in your product and add extensive additional charges along the way without any forewarning to the customer, you should at least provide the customer with real dishes and glasses. We will not return to this...

I have never written a Google review in my life, but this place was so unbelievably bad that I feel obligated to warn others.

First, there is no bathroom in the restaurant — you have to walk across to an arcade just to use the restroom. The water costs 50 cents per cup, and it’s served in tiny plastic cups that taste like hose water.

The service was frustrating. There was a severe language barrier with our waitress, to the point where even a simple food order was a struggle. I’m not against different languages or cultures — far from it — but clear communication is essential in this line of work, and if you can’t take a basic order correctly, this isn’t the right job.

We were charged for balsamic vinegar they never had. The Caesar salad with shrimp (an extra $5) came with four tiny, fried shrimp and a pile of greens that could barely be called a salad.

The pizza was the final straw. We ordered a white pizza, and the ricotta was foul, resembling something from a Lunchables kit. The crust was so undercooked and doughy you could fold it over and push your finger straight through it. Disgustingly undercooked. The “crispness” they brag about is nonexistent. I’ve had real New York pizza — my mother is from Queens, my family is from Italy, and I’ve eaten plenty of authentic slices. If this is what they call “New York pizza,” then I’ve been mistaken my whole life.

The ranch dressing was sour, water was literally dripping from the ceiling, and the woman behind the counter was eating food behind the register, wiping her mouth and face — incredibly unsanitary for a place serving food.

On top of everything, they added an automatic 15% gratuity. Under normal circumstances, that’s fine — but this restaurant absolutely did not earn it.

From start to finish, this was one of the worst dining experience I’ve ever had. Between the awful food, poor service, unsanitary practices, and unprofessional operation, I strongly recommend spending your money...

If I could give zero stars I would. I placed my order at 7:25 pm and it sd they would deliver at 7:55. I called at 8:15 to see where my order was the employee sd that the delivery driver was still there and it would be 10 mins. I called them back several times until 8:55 and they wouldn’t even answer. I had to call customer service with the slice app and she sd it was delivered. I called the front desk to see if anybody delivered pizza. Come to find out the delivery driver took it to the wrong room, they didn’t call before the delivered like I asked and they didn’t even call to let us know or even apologize for it. I was refunded my $ through the slice app and I will NEVER give this company the time or day if it was the last place to eat here in SC i will be eating PB&J sandwiches. Luckily I ordered through the slice app because they wouldn’t even answer the phone for me to...