We were celebrating my grandson birthday. The service we received was very very disappointing. We waited over a hour to get food service. Some food had to be sent back. The grilled chicken was dried out and overcooked on two plates the third plate was under cooked and rubberish. My shrimp was sent back, it looked grilled on the outside and cold cold on the inside. Let me remind you every time we sent something back, we had to wait again. By this time frustration hits. While waiting on food to come back right We take this time to start on cake and ice cream. Obviously kids meal turned out fine (pizza, chicken strips even the salmon plate). Couldn't get table clean from dirty dishes, I had to clean our own table from dishes then my daughter had to go get the small saucers for the cake but she did not get silverware and we had to do a long wait for those. After waiting quite a while on food and silverware I felt the need to speak with manager again at this point. Now the family is having to eat ice cream cake with their hands befor we finally got any silverware. Forgot to mention when I sent the chicken and shrimp back the first time I also asked for management who came out listen to my complaint, took the food back, and we did not see him anymore. Not even an apology. When I got the check I was still being charged for the third plate of chicken I sent back. Even to get that corrected I had to go up to the game area to ask for another manager just to get it corrected after waiting again for assistance. Once it was corrected, we waited sitting 8 minutes to cash out. We decided to get up and go pay in the game area. Ten to 15 steps away from the table, this is when the waitress said goodnight and thank you. My words was, ""thank you sweetie but I been sitting here because my check has not been settled". Still no apology and no gratitude for the worst service we received on a Celebration evening with family. That bill was $183.00 dollars plus another $200.00 in games. Will I be back......No time soon