Wendy's — Restaurant in Nashville-Davidson

SUMMARY. I frequent this Wendy's because I play beer league hockey, and I'm often looking for a place to grab a bite around midnight (this is the only place I know around me still open then). Only downside is that because it's the only place open, the drive-thru is always mobbed, and the staff is incredibly slow-moving. Expect at least a 20- to 30-minute wait time late-night.

LOCATION. The location is perfect (at least for me), located on West End right across from Centennial Park adjacent the Vanderbilt football stadium. It's only a mile or so down West End off the 440 exit.

QUALITY. The quality is what you would expect from any Wendy's. No better, no worse.

SERVICE. The service is awful. Granted, being the only game in town at that hour, I understand there is a long line. Still, the time it takes to prepare and deliver a single meal is untenable. Even for me, who is always coming here solo, the wait time at the actual window is often 3-5 minutes (or more), which is outlandish. Multiply that by a line of 10 cars, and it starts to make sense. Further, the staff makes no effort to hustle or even pretend to acknowledge the line. They have one speed only: very slow.

VALUE. The value is good, but no better than any other Wendy's I've been to. I get a meal with a burger, fries, and drink for around $10. I believe this to be par for the course.

TAKEAWAYS. The 3 stars are for the fact that they are open until 1am every night when nowhere else is (not even McDonald's). That goes a long way. Still, the long lines and poor service make it difficult to give anything over 3 stars. Cookout is another option I am seriously considering, even though it's a couple miles farther from my house. If Wendy's fixes the late-night wait-time, my review of this location will jump...

I went in with my family and ordered food. The cashier was beyond the rudest person I have encountered. I've been going to this wendy's for years and that cashier ruined my day and made me uncomfortable. I was nothing but nice and civil, just trying to get some food for my family and me. They messed up one order so I kindly asked that they forgot the cheese and thanked them after they fixed it. I checked my bag again and noticed they forgot some things so I went to go tell them and received my items. I then remembered after my mother reminded me that we never got our drinks so I asked my brother who had ordered separately if he could tell them for us and the cashier with the biggest attitude told him "Would she like something more or is that it" with the most annoyed face. I was taken aback as I never once raised my voice nor caused a scene about my missing items. Am I not supposed to get what I paid for?? The cashier also gave attitude to my brother as well. She looked like she didn't even want to be there. She was also talking to her coworkers about me as she kept looking at me, which made me uncomfortable. If you want rude customer service, then this is your place! I understand that fast food can be tiring and stressful, because I've also worked fast food, but why display an attitude when I am just trying to get my order that I paid for? I was literally missing half of my order and asked nicely....

How is this place open? It was bad enough I’m stopping to review Wendy’s, of all places. The people “working” here are clearly incompetent and don’t care about their jobs. Kitchen staff were talking loudly and complaining in the back. Cashier kept cutting us off during ordering to yell at them to be quiet. Ironic, and he was AirPods. All were rude and all on the struggle bus headed for I Don’t Careville. Took at least 15 minutes to get our food. We were given two wrong sandwiches, which were two wrong sandwiches that another customer had just turned in. The worker opened the sandwiches, touched them barehanded, put them off to the side, then gave them to us. The other guy waited for his corrected food for another 15 min and the cashier started arguing with him that he had changed his order when they got the sandwich wrong a third time. A lady walked in to order, and I told her she should probably go eat somewhere else, because we surely would have if we had not already paid. She heeded my advice and walked out. The kitchen floor was strewn with old food. Dining tables had not been wiped down. They were out of kids drinks- no sprite, no Hi-C. Bathroom had no soap and no paper towels in the dispenser. This place has no management. Dave...