Sapporo Revolving Sushi — Restaurant in Enterprise

I needed a couple days to cool off before writing this review – that’s how upsetting this experience was. As a delivery driver with thousands of completed orders, I’ve never experienced something so ridiculous and unprofessional as I did here.

The young girl working the front (clearly related to the manager) refused to release one of the two orders I was assigned to deliver, even after I confirmed both in front of her face. She either wasn’t paying attention or didn’t understand how the Uber Eats system works – if we have two orders at one merchant, we confirm both pickups on the same screen and then we do not see that second delivery until the first order is dropped off. However, instead of taking any responsibility for her mistake, she blamed me.

The manager came out, not to resolve the issue, but to double down on her error. Even after Uber Eats support verified I did everything correctly, he refused to hand over the food out of sheer ego. His exact words were that because I "disrespected" him, he was going to "disrespect me" back. What kind of manager puts pride before customer service?

At this point, the food was getting cold, the customers were still waiting, and my entire hour was wasted when both of these orders were only supposed to have taken me 25 minutes. This was all because this manager wanted to enforce a made-up policy based on one past incident, and couldn’t admit that his own staff dropped the ball.

I’ve educated dozens of merchants on how to properly confirm orders to avoid fraud. I’m not new to this. I was polite, clear, and followed the process correctly. They chose to punish me and the customer instead of owning their mistake.

I strongly urge leadership to review the actions and attitude of this manager and ensure staff are properly trained on how delivery apps function. This incident caused unnecessary conflict, wasted time, and hurt your customer experience. I believe some coaching, retraining, or policy clarification could help prevent future situations like this from happening again. Otherwise, customers should expect cold food, angry drivers, and poor service – all over petty egos.

Update (June 2): I sent a direct email to the District Manager, Yoo Lee, on May 29 with no response. I also tried to contact corporate — the email listed on their homepage bounced. To this day, I’ve received no reply, no apology, and no accountability from anyone at Sapporo. That silence speaks volumes. I had hoped this was just one bad moment at one location, but the lack of response from leadership shows that this is systemic. I’m leaving this review up so future customers and delivery drivers know...

We have been coming here once a month for three years, but today was not a good day. 4 tables for occupied in the place at 3 o’clock on a Saturday afternoon. Restaurant was staff correctly, Felt like we got bullied Out of the restaurant and actually filling this out from another restaurant Young lady with Rosie cheeks Must of table touch 20 times Asking if we were done. We had one round of drinks and the young man brought the check. No nothing just pay me when you’re ready. We felt like we were being towed to get out and we had intended on spending more money. I’m not sure if the management has changed, but I didn’t see one. If the restaurant was busier Lady that kept coming to a table with the scene so obnoxious, but my wife and I couldn’t even have a conversation. In their mind, I’m sure they thought they were providing good service, but we just finished a long week of work And instead of relaxing, we felt like we were pressured to pay and get out even though the restaurant wasn’t busy. If there was another way to contact you guys, I wouldn’t put this on a review, but you need to know and maybe the reason why the restaurant wasn’t very busy. Bottom line if you don’t train your associates, they’ll never know how to take good care of the Guest We still tipped the team, but after three years after consistent Service thought you should know you’re going the wrong direction.

Sincerely

A...

WARNING: Me and my partner came here our first time for our anniversary dinner on Friday the 25th, next morning I became violently ill with food poisoning, vomiting/diarrhea nonstop uncontrollably in pain, hot flashes, chills, lightheadedness. Never has this happened to me, not ever after eating sushi/raw fish all my life, not even gas station sushi has done this to us. Hours later same thing happened to my partner, it’s an absolute awful feeling, feeling like you’re on the brink of death, just wanting it to end, contemplating heading to the hospital and feeling regret choosing to come here, we knew we should’ve went to Kaizen sushi which is our go-to spot we’ve never had an issue there even eating their raw oysters. Til today we are still quite ill but getting better. We should’ve known better when their sushi didn’t look fresh, avocado browning & rolls a bit stale, I ate the oysters my partner didn’t, they were not good to me. Other than that $3.50 for 2-3 rolls is a bit pricey, especially when the pictures next to them looked a lot better, they never came with sauce like the photos did, but we thought it’s for the experience right? Obviously, we will...