Starbucks — Restaurant in New Bern

Very rude experience in the drive through! The girl taking our order tonight was new which obviously we didnt mind. But after learning our favorite drink that we’ve ordered consistently for years is being discontinued we decided to order our usual and then two tall new drinks to try we ordered a venti double chocolate chip , a venti vanilla bean and a tall Carmel frapp and a tall white chocolate mocha frapp. The girl confirms our order before we pull up and when we get to the window we get 3 drinks but not the tall white chocolate. I asked her for it and she said “oh I didn’t get that one” so ok fine I asked for it at the window and she confirmed again that I wanted the white chocolate mocha. I paid and she disappeared. A man brought me a tall vanilla bean. I told him that wasn’t what I ordered. At this point I’m frustrated and there’s a super long line behind us. I told him I didn’t want the drink anymore because it was just to much and he snaps and says “well the girl is new” very rude like as if somehow this was my fault?? He goes away and another girl comes to the window and she tried fixing my issue but I told her I just wanted my refund. And to forget the drink. New or not this isn’t a way to treat customers. I understand training and learning to do things take some time but the way you react over your mistakes can cause customers never to come back to...

This is getting annoying, if I'm paying for a drink i expect all ingredients to be available. If out of one ingredient that drink should not be offered, or the customer should be informed that they are out of an ingredient for that drink. I just ordered 2 mocha cookie crumble frappuccinos from this location and paid for them thinking as such through the drive thru window, as I drove off I realized that the cookie crumble is not there. I turned around and went inside to confront the missing ingredient and was told "think we're out of it, yes sorry". And that was that, didn't even offer to do something else. This is not the first incident I've had of this over last few weeks, has happened at a number of other stores as well. Without the cookie crumble topping it's not the full drink as advertised and is in effect shorting us as the consumers for what we paid, in other words stealing. I don't normally write reviews but this is a poor way to run a business, either have all the ingredients or don't sell that drink till you do, it's that simple. As it stands my drink doesn't taste as it should since there is no hint of...

I was having a rough day and came here only to find my money wasn't on my card and I couldn't transfer more than $5. I was digging for change bc I felt bad for not having enough after they made the drink and warmed the danish I ordered, I was trying to find change when the manager came out and said "it's ok, it's on us." I was shocked and asked if she was sure and she said yes. I started crying bc I had had a horrible few days. This touched me bc they didn't have to show kindness like this to a stranger. They have always been kind but this is what humanity is about. You never know what someone is going threw and one act of kindness can turn their whole day around. Thank you guys for showing me that kindness today. I won't forget it. P. S. She even gave me a hug and told me it will get better. She showed me genuine kindness and that is why I will always remember her. Thank you for the kind person you are. You are a genuine light in a time when others are dark. You have shown you have a genuine soul and I will always be grateful for...