Legacy Kitchen's Tacklebox — Restaurant in New Orleans

This restaurant was highly recommended To Us by our concierge from our hotel that we stayed at the night before we got on a cruise ship. We specifically asked for kid friendly locations that we can walk to since we had our two and a half year old toddler with us. We were just looking for a light dinner as we had driven all day and had our son with us and did not want to spend a long time at a dinner place. This place is pretty nice and we got seated pretty quickly. Our waiter however was on interested in greeting us properly or talking to us or taking the time to introduce himself to us. We do not get greeted right away and we dis not get told his name at all. I ordered the gumbo and it was very good. We asked for kids menu but they did not really have one. We decided to just let our son eat some of what my husband was getting which was a shrimp po boy with fries. My husband did not like the Po boy as it was pretty much bread and about five shrimp and was very dry. Not what we expected at all at a seafood place. I encourage my husband to let the waiter know that he did not like it and I'm sure they would be happy to replace it the way to know that he did not like it am sure they will be willing to switch it out with something else he ordered. As this is standard procedure at most nice restaurants. We asked for the gumbo and at 20 minutes we ask again where it was. At this point my son and I were both done eating and if anybody else has the two-and-a-half-year-old out there asking him to wait patiently at a nice restaurant is really not an option! When we asked the waiter several times about the soup which you would think it would come out quickly he kept telling us it was coming it was coming. I finally got a little frustrated with it and was like it takes 30 minutes to get a bowl of soup? His response was not one we expected and smarted off to me a little bit about yeah it takes a little bit. He then quips that it was made to order which we do not know. This could have been easily explained to us when we first ordered it and perhaps we would have been a little bit more understanding. Our waiter definitely needed a lesson in customer service. My husband was not too happy with the way that waiter smarted off to us and when he was finished with his soup he went and had a conversation with the manager. The manager was very apologetic and took care of our whole meal which was only about $24. Not at all what we expected in New Orleans as we have been a couple times and never had any issues with waiters being rude. Guess he learned his lesson and will be nicer next time to...

The restaurant is nice, the end! The hostess was sitting at the back booth while we waited 15 minutes to be sat. We stayed because the guy in front was, is very nice. Here she comes walking very slow with a Red Bull, there were four tables. Two Servers present with their tables, Not one even smiles at us, we waited about ten minutes, the bartender was our server. Alligator bites were real good though it took about 20 minutes the crawfish beignets were about ten dough balls with some kind of sauce drizzled on it, that was bad, now we wait about 30 minutes for refills on water server Finally comes back I ask,” what’s better shrimp n grits or shrimp scampi.” Oh the shrimp and grits, thank you my daughter gets the salmon, cooked to perfection 30 minutes after we order I received my meal lol it was a small pot of grits in a plate with Five shrimp and three half of a half pieces of sausage now with BBQ sauce poured over it ????? Now, our server comes back about 2025 minutes later, after I ask another server to ask for our check because we were on our way to see Hamilton, she brings the check, I say I didn’t eat my food Oh, why didn’t you tell me sooner??? What? Then she explains how bad the shrimp n grits are?? You suggested it to me?? It’s sad that this place is so nice but the staff doesn’t seem to care expecting for the guy in the front behind that bar and Ariana, I believe that’s her name. She was so sweet, a little worried that I wasn’t ha Happy With my food but I watching watched her with her table, she’s very friendly SheA very friendly, she also brought us our food. Sad to say we won’t go back, no southern hospitality in New Orleans and that’s...

Well, family and I we were figuring out where to have dinner, and just happened to find this place across from our hotel. First, the smile and welcoming we received. That is always in my book, a 10 plus. Forgot her name, but she was so friendly and welcoming. Thank you. Now, our server "Chad/Superman" is an awesome person. We were blown away at his customer service approach and his professionalism as he greeted himself in a well-mannered manner. Sure made us feel like family, "Thank you so much, Chad, for your awesome personality and housepotaliy." Always with a smile. The food was so awesome and tasty. My goodness. Awesome food. As you all can see from the pictures, we'll plated and clean. The drink selections are impeccable. There is so much to choose from. I love bourbon, so I got Rabbit Hole. Never had it, now I am buying a bottle. Don't know the name of the bartender that served me. But, he knew his bourbon, and he was the one that recommended that drink for me. It's always drinking it neat when it comes to bourbon. Thank you, sir! Young lady that I asked where the restroom was at. I caught her off guard. I believe I disturbed her as she was doing her ballerina moves, pointing where the restrooms were. Well, I had fun with it, and I started doing ballerina moves towards the restrooms. Boy, was she laughing her heart out. Good personality. I hope I just made her night memorable. Ever New Orleans must visit this Legacy Kitchen's Tacklebox. Hope you visit, and I wish you all had awesome experiences like my...