Rising Sun — Restaurant in New Orleans

I really feel bad giving negative reviews but I feel like for the price we paid and how beautiful this place is, their customer service should be 10 out of 10 and it was not even close. My three friends and I walked from our AirBnB to come grab some coffee one morning. We were so amazed at the gorgeous atmosphere and how peaceful it was. We walked in and were not greeted at all. I literally had to be the one to smile at her and tell her goodmorning. One of my friends ordered first (a cold brew and a breakfast plate). My friend received her coffee and then the girl behind the counter came to take my order. I asked her if there is only one size? She said yes, so i’m assuming that all of our drinks will be the same size (roughly 16oz). I ordered a cold brew with light ice and i also ordered the pancake drink. Mind you, this pancake drink in SEVEN dollars so i’m thinking this thing is about to be amazing. I paid $17 for TWO drinks. which isn’t that insane but what is insane is that both my drinks came out and they were different sizes. Now why when i asked the girl if they only have one size, she says yes? Tell me if that makes sense. The pancake drink was $7 and came out in a little baby cup. Maybe like a 10oz cup. No thank you. Although my cold brew was pretty great, the pancake drink was okay. I feel like I could get something better at Starbucks to be quite honest. And for the price…. lord. My other friend ordered an iced cortado with vanilla which I thought was equal parts milk and espresso. But what do i know. She gave him the same little tiny baby cup not even filled halfway… He was so confused and she was just ignorant to it all. He asked her, did you add the vanilla in this? and she cut her eyes at him and said yes?? like it was a dumb question when he just paid over $5 for this. Her demeanor was not friendly in the slightest and it felt like she wanted us to leave. This was our first time coming here and you could tell we were a little confused. Instead of her asking us if we need help with anything, she just looked at us stone cold like we weren’t supposed to be there. Maybe she was having a bad day but my god you’re in customer service. I’ve worked customer service for years (as a barista at that) and I’ve had to learn that customers don’t care that you’re having a bad day. Because of the way she was acting, I won’t return and that’s the cold hard truth about the importance of customer service. I’m glad to see everyone else had amazing experiences and my one negative review may be pushed under the pile of great reviews but...

Beautiful architecture and spacious outdoor area makes this spot a true respite in the neighborhood.

Having worked events at Margaret Place Hotel where the cafe is located onsite, it’s been great to see the transformation of the space. The pastries are perfection and appreciate the variety of delicious drink options, like the frozen London Fog. The variety of creative patrons in the location contribute to feeling inspired whenever stop in. It’s a welcoming cafe in the area that’s lovely to escape...

Got the breakfast pulled pork hash, a breakfast sandwich with the pimento cheese, and a Pastelito pastry, and wow. The Mrs and I split all 3 items and both of us were impressed by all 3. The sweet onion in the pulled pork melodied well with an over easy egg yolk, and the Pimento cheese on the sandwich was of modest pimento flavor which i personally love. The pastry crust was delightfully sugar-crispy and a warm gooey center. Will definitely be eating a *lot more...