Denny's — Restaurant in New Philadelphia

The servers/ kitchen runners/ check out at cashier/ customer seater, is the reason it takes way too long to get seated many times, because they have only one person doing 5 or 6 jobs. That's not the poor workers fault, it's management's fault, for not scheduling at least one more person. That's why sometimes I have to wait a half hour to be seated. Plus the buss boy needs to be trained more. First of all he is way too slow. Then he tries to clean too many tables at the same time, by say taking the utincles off on one table, then instead of finishing that table so the seater can put someone at that table, he will walk to a table on the other side of the room and take the utincles off, now he has 2 tables part finished and the seater still has no place completed to put someone waiting to be seated. Then the buss boy goes to table 3 and takes the utincles off, then to 4, then 5. Then back to table one and takes the condiments, then 2, then 3, then 4, then 5, Meanwhile the one person in line has waited 20 minutes to be seated. Then the buss boy goes somewhere in the back and comes out with a dish bucket and goes to table one and starts flooding the table with water like he was cleaning it, but waters goes all over the seats, and the floor, then to table 2, and, 3, and, 4, and 5, and repeats all of this, and the server keeps looking up to see if any table finished for the one person in line who has waited a half hour already to be seated, while this buss boy keeps doing part of a table and then going to do the same part on all the tables, but not finishing any table for the server to seat that only person in line, that has been waiting 35 minutes now. Then that buss boy comes to table one with towels, and a mop, and starts cleaning the excessive water he threw on the seates and floor of every booth, while he is trying to clean the table. Then he continues this through all the tables. Then finally puts the salt and sugar caddy on table one, and the server finally has a completed table to put that customer at who now has waited 45 minutes in line, when that buss boy could have finished table number one 35 minutes ago if he didn't keep jumping around doing only part of tables, and finishing none, while that customer waited 45 minutes...

Came on a Tuesday at 2:20 and sat at a dirty table with a ripped chair after waiting to be greeted longer than we should have had to. Watched another patron walk out and talked about walking out too because the waitress never brought us drinks. One of our 3 meals ordered was the Santa Fe Skillet made with chorizo. Then served a scorched meal that tasted and smelled burnt and did not have chorizo but instead had slices of breakfast sausage. When we addressed this with the waitress she apologized and said she would adjust the bill. We explained that we would have preferred to be informed in advance if the meat of the meal is being replaced so we could have ordered something else and not that she offered but we knew we could not wait for another meal and resigned outselves to the fact that we would have to go to Arby's drive thru afterwards. At checkout she says, "My manager said to give 10% off." I asked to speak with the manager so that I could discuss having more of an upfront integrity to disclose meat substitutions before silently trying to pass off one meat for another. Also, I wanted the manager to smell and view the dish. Suddenly, the manager was not present and I would need to call manager Justin, in the morning. This was a very disappointing experience that ate up an hour and twenty minutes of our day. We were patient, kind and tolerant every step of the way. We said nothing about the dirty sticky table, the extended wait to be seated, served beverages and food and was dealt a 10% reduction in the end. The cook should have alerted the waitress upon our order so she could have advised us on the meat substitution. Once they didn't, they should have comped the meal and offered something else at the very least. Instead, the sweet server, who I tipped $8 dollars in cash kept apologizing and saying that no management or supervisors where available to remedy the situation any better. She claimed to not know the managers full name. Do better Denny's you are losing...

If I could give it a negative -10, I would. Group (2-adults/2-youth, 17) of us decided we wanted someone else to make us food (other than ourselves) late this past Friday night (around midnight), I get it, with the state of the food industry and staffing...I understand. The gal who seats the four of us states right from the jump, it's just her and one other girl, so it won't be quick, fair enough. We're seated with 2 menus, 20-25 minutes later, she comes back to take our DRINK order...3-waters & an unsweetened ice tea, thinking ahead, we also give her our FOOD order. 15 minutes later she comes back and says, oh she didn't fill your DRINK order, assuming she meant the other worker. What did you want to DRINK again, hmmmm??? Then another 10-15 minus passes, she comes back and says she can't read her own writing and asks for our DRINK order again. Finally after being there for around 50-60 minutes we get our DRINK order. I nicely ask, how much longer do you think it'll be on the FOOD? She says she'll check...15 minutes later, she returns and apologizes (oh know - what now!!), I'm so sorry, your FOOD order never made it to the kitchen, WHAT! How's that possible, there's only two of you working, your the only one whose been to our table. There were 4 other tables with customers, totalling approx. 13 other persons in the restaurant at that time. At this point we're done, no sense in continuing. NEVER, EVER will I step foot in this particular Dennys establishment again, and possibly never any Dennys after that experience. Didn't bother to take photos of the water & ice tea,...