BJ's Wholesale Club — Restaurant in New York

I go to this BJ's more than twice a month, spending over a thousand dollars a month and I have been embarrassed of my life where this BJ's all the staff knows me and my family. I spent almost two hours with my purchase and no one could do anything to resolve the situation. My friend and I live together and we share the membership. I always go at the end of the month with the card and use the rewards without any problem and my friend had to come from Brooklyn leaving work early to be able to help me and the kids. Also one of the managers was not cooperative and then the cashier also had an attitude when we just went to do our regular purchase like every month to deserve that treatment, which leaves me very disappointed because I thought there was some kind of consideration to the fact that we are known and frequent customers but NO!! Everyone turned a blind eye. And one more thing, I also work in customer service and I respect the policies, but at least BJ's, if you as a company change the policies, such as using an ID for those who use the rewards, you should notify the members so that situations like this don't happen because you already have a client who spends thousands of dollars a year in your CLUB, who is also disappointed. The staff could have made things easier and they didn't because I had information that I couldn't steal my rewards and also that my family and I are a familiar face to everyone. The staff, due to the amount of things we buy a month, as well as the cashiers, managers, customer service, and even the guys at the entrance, know us to deserve such treatment. I personally buy all my electronics at BJ's apart from the groceries a month. SUPER...

I visited the Bj's Club in Flushing on Sunday the 14th around 5:30 with my elderly parents. We shopped around and were on line to check out. My dad pulled out his Bj's Business membership card for the couple of items. The cashier called a manager over. Deborah, the Front End Manager came over and was instantly combative with my father.

I have never dealt with such a horrible person. I can't believe someone with such disgusting customer service skills was a manager. Escalating the situation when she could have just spoken to us with some empathy and understanding.

The whole time I'm talking Deborah is laughing and says to her employee Erica that "She's an annoying one isn't she? She won't stop." I'm standing right in front of them. Watching and listening to them speak crazy about me. In what world is that okay?

With all that said, my family and I would have gladly paid and walked out the store if we were treated like humans. Front End Manager Deborah, who desperately needs to be put through retraining. Instead we were treated with distain, talked to rudely and almost discriminatory. I'm disappointed and traumatize by this experience and the experience that my...

I lined up for 20 minutes to check out, when it was my turn, just because I have my BJ membership card on my BJ app, I cannot log in due to bad network, they told me to go to service center, let them write down my card number, so my friend wait for me besides the cashier. when I came back after 5 minutes, that male staff with glass told me to wait besides. When he finished checking out the customer, I asked him to check my items out(3 items), he told me, because you do not have card, you have to line up in the bottom of the LONG LINE again!!! I explained to him, I have card, and it's my turn, plus I was in a rush! That time my friends have been waiting for me almost 50 minutes in the car and we were already late for a gathering. he told me, why you CANNOT WAIT?? He raised his voice and he didn't listen to me at all. Sounds like he is correct, and I'm just unreasonable and I wanna cut the line before everyone. The Only thing I could do is to change another line, and wait again to check out!!! The funny thing is that we both are Chinese!! 难道你就不会遇到紧急的情况？如果别人这么对你，你会怎样想？虽然经理道歉了，但是仍然是很糟糕的经历。 It would be my last year...