Bronx Soul Food — Restaurant in New York

My husband and I wanted to try something different for a change. Normally I would order through Grubhub but decided to order through Uber Eats. After browsing through different restaurants we decided that we were going to eat soul food. We decided to give this restaurant a shot. I placed my order for fried chicken, mac & cheese with collard greens and my husband decided to order baked chicken, french fries and mac & cheese. We also ordered corn bread.

Shortly after placing the order I received a call from the restaurant that they did not have any fried chicken. I was given the options of choosing between baked or BBQ. I was confused because normally soul food restaurants are made to order. I told the lady I'll take fried shrimp instead and I'll pay the difference. She then proceeded and put the manager on the phone. He explained to me that he cannot do that and I would have to call Uber to make the adjustment since it is over the allowed amount to make changes. After conversing for a few minutes and me inquiring when the chicken would be done, a time around 9:30ish (PM that is) they should be finished cleaning and cooking the chicken. At this time it's about 8:10pm. I said ok cool, I'll wait.

I get a call from another manager stating that they do not have fried chicken and I was given the same options as earlier. I explained to the lady I spoke with another manager who told me that the fried chicken would be ready at a certain time. This lady had a little attitude. I told her it's fine I would just cancel my order because this is just ridiculous and I hung up.

I began calling Uber support and as I was calling Uber support i saw the restaurant was calling. I took the call. It was the Manager I spoke to earlier. He apologized and told me that it was extremely busy and that they would have the fried chicken. He again offered me the same options as earlier. I told him that I do not like BBQ chicken and I don't order baked chicken in the streets. Long story short, he persuaded me to get the baked chicken and that I would not regret it. If I regret it, I would get dinner for the family. He even threw in two Sunkist sodas.

My food come and it looks just like the picture. I didn't not care for the food. The mac & cheese did not taste like it was made from scratch, the collard greens was a bit on the sweet side and I did not like the chicken. The chicken was a bit on the salty side. In addition, they forgot my corn bread and my Sunkist sodas.

I gave it two stars because that guy really got me to step out of my comfort zone and order that baked chicken. Plus my husband said it wasn't too bad to him. I've personally had better soul food. I will not be ordering...

I live around the area this restaurant is located and have been awaiting its opening for months, considering there aren't any soul food restaurants in the neighbourhood to begin with. This was my first time eating their food and I cannot say I was satisfied. I ordered the barbecue chicken with macaroni and cheese with cornbread. They were out of cornbread, which was fine, I had a choice of entrée with 2 sides. However, the server just decided to add collard greens to my meal, without letting me know so I can pick a substitute. I just gave it a chance and paid. Whatever.

The barbecue chicken was decent but the sauce is just a little too sweet. Also, this is a little picky but I think the customer should have an option of what pieces they want, not just the standard leg and breast. The macaroni and cheese was too tangy, and I wished the taste was more subtle, so to speak. The collard greens had no flavour at all and I just consumed them with barbecue sauce from the chicken. Overall, I thought the food could have been better.

On a side note, I wish the portions were bigger. I'm a fiend for rice, and was a little disappointed that for $7.99 ($8.70 total) no rice was included with the chicken, as most restaurants around the area do at around the same price. It is a new restaurant, so it is still finding its footing, but overall I would not recommend this restaurant to anyone looking for authentic soul food with...

Today was my first time opting to pick up my DoorDash order instead of choosing delivery, and it was quite an undertaking. I used my Apple Maps app for directions and ended up driving in circles for 10 minutes, before searching for a free (legal) parking space and walking through the directions. Nonetheless, I have to admit that I still walked right PAST the restaurant!! Food this amazing and comforting deserves a much bigger space, but I’m sure it will quickly outgrow it’s current location due to the shear demand for incredible edibles (not that kind) that touch your soul and your ancestors and literally makes you want to kiss 💋 the cook!!

Finally in the right place; no fried chicken for 20 minutes. FYI, it flies out the door as soon as they prepare a fresh batch; it’s finger and palm of your hand-lickin good, so yes, I waited. I left out, moved my car across the street and kept a keen, cat eye out for the meter maid. They were short on staff as well, but Philip the tall, dark, and handsome, Mandingo in a head wrap kept up good jokes and conversation while I waited. His pearly-white, hypnotic smile almost made me forget how long I had been waiting. I say almost, because the hunger pangs literally told him to hurry it up!!

Long story long, Bronx Soul Food is an extremely clean, welcoming, and fulfilling culinary and social experience that I promise to visit again very soon and I implore you to do...